Strategize. Innovate. Create.

Join a team of motivated, collaborative people that work to solve the education industry's everyday challenges.

We’re smart people making great things.

Vision + Dental + Health Insurance

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At Softdocs, you're taken care of.

401-K Plan

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Stick with Softdocs and save for the future.

On-Site Fitness

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Hit the gym on your lunch break (or don't, we won't judge).

Four Weeks of Paid Time Off

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Take some time to relax, recharge and live life!

You’ll love our workstyle.

The technology industry is an exciting place to be. It’s constantly evolving and transforming how people work together and share information. At Softdocs, we've created a work environment that is laid-back, collaborative and encouraging of the new ideas and innovations needed to drive our sector forward. At the end of the day, we have the culture of a startup with the stability of an established technology company.

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    Named a best place to work in South Carolina since 2017.

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    District Administration Top Product

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    Named one of America's fastest growing companies.

Revolutionize the education sector.

Work with the industry's most talented people to solve the education sector's ever-evolving challenges. Work with clients all over the country, from the smallest district office to the largest colleges and universities.

Whether you work with Support, Sales, Professional Services, or Development, you'll be in a unique and challenging role surrounded by coworkers that value and support you.

Current Open Positions

 

 
Manager, Website and Social Media

About Softdocs:

Softdocs is an Enterprise Content Management (ECM) company delivering enterprise solutions to the education market for over 20 years. We are a leading solution provider in the enterprise technology stack with strong integration to the ERP and CRM solutions across the campus and the district.

Position Description:

The Manager of Website and Social Media is responsible for our overall digital presence and performance. This position will grow into digital media buys and advertising orchestrated into our backend marketing automation tools. The right candidate has experience tuning websites for improved lead gen performance, understanding of SEO, PPC, reporting on digital activity and success milestones. This person also has experience extending a brand into social media, working collaboratively within a company to present a comprehensive picture of the organization and its solutions to the market.

Responsibilities include managing the overall website and social media strategy. This person will work with an outside team to implement significant changes to the website and should bring experience in what current strategic website design based on the buyer journey. Working closely both internally and with external organizations, the primary focus of this position is to increase our digital footprint and create measurable paths to lead gen and engagement through our digital presence in a rapidly growing company.

The role reports directly to the VP of Marketing and is a Full-time position.

Job Responsibilities:

  • Plan, implement, manage, monitor and upgrade the organization's website
  • Respond to and troubleshoot all website issues
  • Update HTML, CSS and JavaScript regularly
  • Conduct content audits to eliminate redundant and/or duplicate information
  • Ensure website quality and efficiency by conducting regular test plans
  • Improve the User Experience of the website regularly
  • Create strategies to grow subscriber base and web traffic metrics
  • Ensure full compliance on the website with all laws and regulations
  • Keep up-to-date with industry best practice and monitor competitor websites
  • Develop, implement and manage our social media strategy
  • Define most important social media KPIs
  • Manage and oversee social media content
  • Measure the success of every social media campaign
  • Stay up to date with latest social media best practices and technologies
  • Monitor SEO and user engagement and suggest content optimization
  • Communicate with industry professionals and influencers via social media to create a strong network
  • Align website and social medial goals to the annual marketing plan for the company with the VP of Marketing

Qualifications:

  • 3 years of work experience as a Website Manager
  • Require a strong attention to detail and ability to work under tight deadlines
  • Strong project management or organizational skills
  • In-depth knowledge and understanding of social media platforms and their respective participants (LinkedIn, Instagram, Facebook, YouTube, Twitter, Vimeo, etc.) and how they can be deployed in different scenarios
  • Demonstrates creativity and documented immersion in Social Media. (Give links to profiles as examples)
  • Maintains a working knowledge of principles of SEO including keyword research. Highly knowledgeable in the principles of “Search and Social” as well as web traffic metrics and Social KPIs
  • Experience with doing audience and buyer persona research
  • Good understanding of social media KPIs
  • Expert knowledge of Drupal, Macromedia suite, Adobe suite, Content Management Systems, and Hootsuite or other social media management tools
  • Highly proficient in HTML, XHTML, CSS design, cross-browser and cross-platform compatibility, firewalls (functionality and maintenance), Access, mySQL and JavaScript
  • Great understanding of Search Engine Optimization (SEO) and Paid Per Click (PPC)
  • Ability to troubleshoot website issues in a fast-paced environment
  • Strong attention to detail with an analytical mind and outstanding problem-solving skills.

Other Abilities:

  • Ability to handle multiple interruptions and adjustments to priorities throughout the day
  • Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems
  • Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines

Other Information:

  • As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement
  • Employment is subject to applicant/employee criminal background check
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements
  • Occasional travel may be required – up to 25% of the time

Apply

Project Manager

About Softdocs:

Softdocs is a rapidly growing, privately-held software company focused on the development, implementation and support of enterprise content management and workflow solutions for the education marketplace.

Position Description:

As a key member of the Softdocs Professional Services Team, the Project Manager will serve as the primary point of contact for all content management software installation and implementation projects.  The Project Manager will be responsible for the scheduling and day to day management of project support resources as well as effectively communicating project-related information to both clients and internal staff.

The ideal candidate will have formal experience leading multiple, complex software implementation projects involving technical resources, business analysts and involving diverse client communities.  Additionally, the ideal candidate will show a commitment to outstanding client service, attention to detail, and demonstrate innovative and visionary leadership.

Applicants for this position must currently reside or be willing to relocate to the Columbia, SC area.

Job Responsibilities:

  • Provide clients with a positive implementation experience in the deployment of the Softdocs cloud-based and on-premise solutions.
  • Manage technical, implementation and training resources to provide consistent and high quality services while ensuring project completion on schedule and on budget.
  • Effectively anticipate and manage changes to project tasks, assignments and milestones due to, but not limited to, technical requirements, business requirements and/or other factors.
  • Define and regularly communicate easy-to-understand project metrics to assist with managing customer, company and overall project expectations.
  • Work closely with the Agile Development, Professional Services, Account Management and Marketing teams to define requirements and execute plans for new services or transitioning existing services.
  • Assist the Education Services team with the development and ongoing maintenance of client documentation and relevant training material.
  • Provide regular project status reporting to corporate leadership.

Skills and Experience:

  • Bachelor’s Degree in a related field or an equivalent combination of education and experience preferred.
  • Minimum of two (2) years of successful project management responsibilities with experience leading multiple complex and concurrent technology projects preferred.
  • Demonstrated ability to work effectively in teams and with individuals of varying technical skills, abilities and knowledge preferred.
  • Excellent interpersonal skills along with excellent written and oral communication skills preferred.
  • Project Management Professional (PMP), or similar, training and certification desired.
  • Experience in or with K12 and/or Higher Education environments desired.
  • Experience working with enterprise-wide content management solutions desired.
  • Proficiency with Microsoft Project, Microsoft Office and related business productivity tools desired.

Physical Abilities:

  • Ability to sit at a workstation for extended periods.
  • Ability to stand, work and drive throughout the day.
  • Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

  • Ability to successfully manage multiple interruptions and adjustments to priorities throughout the day.
  • Ability to communicate effectively with diverse individuals, and to effectively and efficiently resolve problems.
  • Ability to organize effectively, set priorities, manage workload and handle multiple responsibilities in order to meet deadlines.

Other Information:

  • As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
  • Employment is subject to applicant/employee criminal background check.
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Business Development (Strategic Partnerships) Intern

Softdocs, a Columbia, SC-based software developer, is currently seeking an intern to join our corporate business development team. This internship can begin immediately and continue as long as the student and Softdocs feel the position remains a fit for both parties.

This paid internship will involve working with Softdocs' community of strategic business partners, as well as helping build additional strategic business relationships.

Specific tasks will include, but are not limited to:

  • Assisting with continuous communication between Softdocs and our strategic partner network
  • Coordinating with internal resources (Business Development VP, Sales, Marketing, Professional Services and Product Development) to ensure partner needs are promptly and thoroughly met
  • Working with the Marketing team to ensure partner prep and debriefs occur before and after related tradeshows and events
  • Coordinating with the Accounting team to ensure partner-managed sales are properly billed and accounted for

Applicants must be sophomores, juniors or seniors with at least a 3.0 GPA, extremely strong communication skills (verbal + written), willingness to go the extra mile and a desire to help grow the business and learn at the same time.

Due to the strong communication skills required for this position, a cover or introductory letter is required alongside your resume. Applications received without a cover or introductory letter will be immediately rejected.

Apply

Development Creative Design Intern - Spring 2020

Softdocs, a Columbia, SC-based software developer, is currently seeking a motivated and eager candidate to join the Development Team for Spring of 2020.

Specific tasks will include, but are not limited to:

  • Working with various members of Softdocs' Development team to create graphics and electronic art to improve the user interface of the company's Etrieve platform.

Applicants must be sophomores, juniors or seniors at the University of South Carolina - with at least a 3.0 grade point average. To be considered for this position, previous experience creating icons, symbols and graphics is required.

If hired, candidate will be responsible for helping make the Etrieve user experience more intuitive and novel. Candidate must be willing to complete the majority of their work at the Softdocs office located at 807 Bluff Road, Columbia SC. However, some flexibility is available for working remotely.

Apply

Development Intern - Summer 2020

Softdocs, a Columbia, SC-based software developer, is currently seeking a motivated and eager candidate to join the Development Team for Summer of 2020.

This paid internship will involve participating in an agile development work environment to produce effective and efficient enhancements to Softdocs’ software.

Specific tasks will include, but are not limited to:

  • Work with the product team, including architects, testers and product owners to complete product change requests managed through Azure DevOps User Stories.
  • Write code using C#, Javascript/JS frameworks, SQL and other languages.
  • Engage and participate as an active member of a Scrum team and all Scrum activities/responsibilities.

Applicants must be sophomores, juniors or seniors with at least a 3.0 grade point average.

Apply

8-Week Rotational Program Intern - Summer 2020

Softdocs, a Columbia, SC-based software developer, is currently seeking a motivated and eager candidate to join our 2020 Summer Rotational Internship Program.

This paid internship is project-based and will enable interns to experience a range of roles and responsibilities that are available throughout a company. They will be able to assess their skills and interests and accurately pursue careers that are in line their interests. This internship will allow interns to practice communication, analytical and business skills.

Specific tasks will include, but are not limited to:

  • Discover and analyze current roles and responsibilities of each team. Engage with these team members and uncover skills that assist in making them successful in their role.
  • Participate in departmental projects utilizing skills learned during discovery.
    • Development | Understanding an agile work environment. Utilizing Scrum methodology. Coding to create necessary frameworks or enhancements.
    • Sales | How to communicate with prospects, sales processes and inside lead generation.
    • Marketing | Developing a target market, keeping customers and prospects engaged and aware.
    • Professional Services | Best Practices for implementing our software and ensuring a successful project lifecycle.
    • Support | Providing our customers with engaging and open lines of communication to assist with any gaps in knowledge or assistance needed.
    • Operations | Company wide efficiency and effectiveness. Determining where gaps exist and implementing approaches to mitigate.
  • Create and execute a fund raising activity to benefit the charity of the team’s choice to give back to our South Carolina Community.

Applicants must be sophomores, juniors or seniors with at least a 3.0 grade point average.

Apply

System Analyst

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the education marketplace.

Position Description:

System Analysts aid Softdocs users and internal resources with software system installation, implementation and configuration, technical inquires, and system troubleshooting.  SA’s also aid in determining and documenting processes, issues, and procedures for other team members and departments.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Position Responsibilities:

  • Install, configure and manage deployments of Softdocs’ Microsoft .NET/HTML5/SQL based applications and the Windows/SQL servers on which they are installed.
  • Facilitate technical discussions between Softdocs Business Analysts and end-users.
  • Take ownership of issues when reported or assigned, ensuring challenges are solved and steps taken (technical steps as well as communication with customers and internal resources) are thoroughly logged for future use.
  • This includes the creation and maintenance of internal and customer-facing knowledge base articles. Be proactive in learning new features and other product platforms.

The Ideal Candidate:

  • Exhibits strong problem solving skills, with the ability to logically problem solve on the fly.
  • Shows enthusiasm for and enjoys solving technical challenges.
  • Is able to communicate clearly and has experience authoring functional documentation.
  • Understands how to best respond to customer and internal challenges in a polite, straight-forward and informative manner.
  • This includes the ability to show comprehension of the issue faced and define (and execute) a plan of action acceptable to all parties.
  • Is able to listen and hear what the customer is not saying – while also hearing what they are saying.
  • Has the ability to multi-task and handle multiple concurrent projects. Has the ability to learn new concepts and apply them quickly.
  • Can determine if a problem is application, operating system or hardware in nature.
  • Has the ability to interpret logs in evaluating functional issues.
  • Has the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Can maintain effectiveness in varying environments and with different tasks, responsibilities and people.
  • Knows how to identify appropriate resources needed to complete a task.Participates actively in team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one’s behavior on others.
  • Can establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

Required Education and Experience:

  • Associates or Bachelors degree or equivalent combination of education and experience.
  • A degree in a technology, engineering or related field is preferred. Two or more years of related work experience.
  • Thorough understanding and training in installing, managing, configuring and troubleshooting Microsoft Windows Server and SQL Server. Professional training in IT Systems and network administration.
  • This can be from a degree, certificate or on-the-job experience.

Working Conditions:

  • Duties are primarily performed in an office environment.
  • Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

  • Ability to sit at a workstation for extended periods.
  • Ability to stand, work and drive throughout the day.
  • Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

  • Ability to handle multiple interruptions and adjustments to priorities throughout the day.
  • Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
  • Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

  • As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
  • Employment is subject to applicant/employee criminal background check.
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Technical Support Representative

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the educational and local government marketplaces.

Position Description:

Technical Support Representatives provide direct technical support on our software solutions to customers across the US.

The ideal applicant is a highly motivated, tech savvy individual that can apply proper troubleshooting techniques to problems related to printers, scanners, hardware, networking and hardware to issues that arise with licensed software solutions. Applicants must be flexible and able to provide sound guidance and direction to clients in a dynamic, ever-changing environment, as well as have a firm grasp of communication and documentation skills to record and log issues as they arise.

Reports to: Supervisor
Hours: Full time / Salary
Shift: Weekdays; some weekend travel if needed
Department: Software Support Services

Key Responsibilities and Accountabilities:

  • Provide customer technical support for products licensed from Softdocs as well as provide problem isolation support for third-party software interactions.
  • Plan and execute onsite and remote training sessions on our software solutions while representing Softdocs in a highly professional manner.
  • Organize travel plans for any remote sessions Take ownership of customer incidents and drive to resolution.
  • Troubleshoot network communication issues and provide possible resolutions.
  • Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
  • Respond to and follow up on support inquiries by email, telephone, and personal visits when directed.
  • Monitor and report on activities and provide relevant management information on any outstanding issues.
  • Liaise and attend meetings necessary to perform duties and aid business and organizational development.
  • Attend training and develop relevant knowledge and skills.
  • Be proactive in learning new features and other product platforms.
  • Exhibit strong problem solving skills; use basic action workflow.
  • Manage multiple issues in fast-paced environment.

Successful Candidates:

The ideal candidate is a seasoned customer service representative with troubleshooting skills in the Windows Server environment and a strong functional knowledge of SQL Server 2003 and above. Network skills are highly desired. They will also possess the potential to grow as high levels of creativity and imagination will assist them along the way. Travel may be required and a clean driving record is a plus.

Minimum Qualifications:

  • Technical knowledge of server hardware and operating system software.
  • Technical knowledge of networks.
  • Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
  • Ability to clearly convey instructions for system use and operation to users.
  • Ability to work effectively with all levels and disciplines of management and staff.
  • Ability to communicate effectively, both orally and in writing.
  • Physical ability to perform the essential functions of the job.

Education and Experience:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

  • Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, or a related field
  • Four (4) years of combined experience in information technology or a related field
  • Coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment. Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

  • Ability to sit at a workstation for extended periods.
  • Ability to stand, work and drive throughout the day.
  • Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

  • Ability to handle multiple interruptions and adjustments to priorities throughout the day.
  • Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
  • Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

  • As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
  • Employment is subject to applicant/employee criminal background check.
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Web Development & Support Technician

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the educational and local government marketplaces.

Position Description:

Web Development and Support Technicians work closely with users of Doc e Fill, our e-forms and workflow solution. Primary tasks include providing web design & development services, technical training and support in both a remote and face to face setting.

Job Category: Development, Design, Training and Support
Primary Location: Columbia, SC
Schedule: Full-time/Salary
Travel: Some overnight and weekend travel will be required

Position Responsibilities:

  • Scopes, designs and codes electronic forms for Doc e Fill customers
  • Provides customers with technical support for solutions purchased from Softdocs as well as provides problem isolation support for third party software solutions.
  • Plans and holds onsite and remote customer training on our software solutions.
  • Organizes travel plans and represents Softdocs professionally.
  • Takes ownership of customer incidents and drives to resolution.
  • Troubleshoots network communication issues and provides possible resolutions.
  • Thoroughly documents all issues and resolutions in a concise, understandable manner.
  • Responds to and follows up on support inquiries by email, telephone, and personal visits when directed.
  • Monitors and reports on activities and provides relevant management information on any outstanding issues.
  • Liaises and attends meetings necessary to perform duties and aid business and organizational development.
  • Attends training and develops relevant knowledge and skills. Is proactive in learning new features and product platforms.

Required Skills and Experience:

  • Three to five years of Web Design and Development experience
  • Sound technical knowledge and understanding of Microsoft Windows Server, SQL and networking. Knowledge of HTML, JavaScript and XML/XSL
  • Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
  • Ability to work effectively with all levels and disciplines of management and staff.
  • Ability to communicate effectively, both orally and in writing.
  • Superior troubleshooting and problem-solving ability Proven customer service skills and experience in a customer-focused, deadline-oriented environment.
  • Proactive in learning and staying abreast of current technology

Education & Certifications:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

  • Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, Graphic Design or a related field
  • Three (3) years of combined experience in information technology or a related field
  • CompTIA Network+, MCP, MCTS, MCSA, MCSE or coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment and may require the employee to carry a cell phone outside of normal business hours.

Physical Abilities:

  • Ability to sit at a workstation for extended periods.
  • Ability to stand, work and drive throughout the day.
  • Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

  • Ability to handle multiple interruptions and adjustments to priorities throughout the day.
  • Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
  • Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

  • As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
  • Employment is subject to applicant/employee criminal background check.
  • Statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Software Implementation Consultant

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the educational and local government marketplaces.

Position Description:

Our Business Solutions/Implementation Consultants provide a full range of consulting services and training to our K-12, Higher Education and Local Government customer base. The primary job responsibility is ensuring a customer’s specific business process needs are understood, documented and met during the implementation of our software solutions.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Job Category: Business Process Consulting and Training
Schedule: Full-time/Salaried
Travel: Up to 75%

Position Responsibilities:

  • Consults with customers to discover current business processes relating to document handling and workflow.
  • Creates functional documentation for solution goals, functionality and features needed Works with technical staff to configure software solutions to meet customer needs
  • Works with the Project Manager to identify appropriate resources to staff project needs.
  • Supports the Project Manager to organize project team members to ensure communication and understanding of deadlines, assignments and objectives Assists the Project Manager in managing costs, schedules and overall quality of deliverables.
  • Ensures schedule and budget are met. Identifies the need for changes and determines appropriate course of action
  • Oversees the ongoing review of project status, identifies possible risks and works to ensure identified risks are monitored and properly addressed
  • Works in conjunction with team members and stakeholders to anticipate and manage changes to projects such as (but not limited to) technical requirements, business requirements and timelines.
  • Determines when additional resources are needed.
  • Identifies and gathers information regarding possible solutions that may create additional, different or unique project objectives or results
  • Manages customer, company and overall project expectations through the communication and the use of easy-to-understand project metrics under direction of the Project Manager.

The Ideal Candidate:

  • Has experience working with customers to discover business process and workflow needs.
  • Experience in the K-12 or Higher Education marketplaces is preferred, but not required
  • Communicates clearly and has experience authoring functional documentation
  • Has experience organizing project team(s) and ensuring communication and understanding of deadlines, assignments and objectives
  • Knows how to identify appropriate resources needed to complete a task
  • Can work with technical staff to deliver a cohesive solution meeting key customer needs
  • Understands how to act as the key point of contact from a project management perspective
  • Can manage costs, schedules and quality of final delivered product Has the ability to multi-task and handle multiple concurrent projects

Qualifications and Skills:

  • Leadership and organizational skills
  • Analytical and problem solving skills Interpersonal and presentation skills for interacting with team members and clients
  • Written and verbal communication skills
  • Personal computer and business software skills
  • Leadership and negotiation skills to manage project and develop new business
  • Ability to work in a team environment
  • Ability to manage large or multiple projects with changing priorities
  • Ability to deal with ambiguity and change
  • Willingness to travel

Education and Experience:

  • Bachelor’s degree or equivalent combination of education and experience.
  • A degree in business administration, information technology, engineering or related field is preferred.
  • Two or more years of project planning/management experience
  • Experience working with project management methodology including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices
  • Experience working with productivity and methodology tools that increase project efficiency and effectiveness
  • Experience as a business analyst/process consultant supporting financial or accounting applications
  • Ability to identify business process needs, gather requirements and document from end users at multiple levels.

Working Conditions:

  • Duties are primarily performed in an office environment.
  • Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

  • Ability to sit at a workstation for extended periods.
  • Ability to stand, work and drive throughout the day.
  • Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

  • Ability to handle multiple interruptions and adjustments to priorities throughout the day.
  • Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
  • Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

  • As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
  • Employment is subject to applicant/employee criminal background check.
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Account Development Representative (Inside Sales + Lead Generation)

About Softdocs, Inc.:

Softdocs is a privately-held software company focused on the development, implementation and support of enterprise content management and workflow solutions for the education marketplace.

Position Description:

As an inside sales position, Account Marketing & Development Representatives (ADRs) help Softdocs maintain continuous communication with our existing 600+ customers, sales prospects and trade show attendees. This position works closely with the outside sales and marketing teams on a daily basis, ensuring consistent communication across the customer base and a deep understanding of the specific needs of our educational and local government prospects.

The ideal applicant is highly motivated, tech savvy, and unafraid of being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone and email.

This position is full time, with normal working hours of 8am to 5pm, Monday – Friday. With Softdocs operating at a national level, there may be certain instances when after-hours work is required.

*** This position is based in our Columbia, SC headquarters. Applicants must reside in or be willing to relocate to the Columbia, SC area.***

Job Responsibilities:

  • Communication (via phone, email and US mail) with existing & prospective customers
  • Prospect research & analysis
  • Follow-up with leads and interested parties (via phone, email and US mail)
  • Scheduling of and participation in demonstrations and appointments
  • Aid in the development of company responses to bids and requests for proposal.
  • Input of follow-up and prospect related data into Microsoft CRM and other applicable systems
  • Participate in the organization and management of annual user conference and other customer-focused events
  • Play a role in company community outreach efforts

Additional Tasks that May be Requested:

  • Participation in trade shows and conferences at the local, regional and national level
  • Support the Marketing department with various campaigns and efforts
  • Handle general sales related matters

Education and Experience:

Bachelors Degree with some work experience.

Compensation:

Salary + Compensation

Other Information:

  • As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
  • Employment is subject to applicant/employee criminal background check.
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

 

Apply

Join the Team

Work for one of the fastest growing companies in the country and help to revolutionize the education sector.