Ensuring the Most Efficient Process
Etrieve Flow has helped IT and department administrators work together to evaluate current processes with fresh insights. Encouraging strategic questions like, “Is this process following policy?” or “Should we rethink our policy to improve the process for students and staff?”
"The flexibility enabled by Etrieve lets each department decide how they might best impliment eForms," said Lusk. "You can make them available via a web or portal page, or simply email a linke—however you want to get the form to the people who need it, you can."
In some cases, automating the workflow process allowed FPU to identify and solve review/approval bottlenecks. For example, one school Dean simply wanted regular updates on a particular business process but was currently included (unnecessarily) in the approval workflow. Using Etrieve custom email notifications, the team now provides appropriate updates to the Dean as requested, while enjoying a more efficient review/approval process.