Since going live with ECM, FTCC no longer has an issue with finding space for paper files, as everything is now securely scanned and easily accessible. Marlina Pineiro, coordinator– enrollment management, commented on how integral ECM has become in FTCC’s business processes.
“We use Etrieve to manage all of our paper and the paper we receive from other institutions. As our electronic filing device, we use it every single day for every business transaction. It is a staple and a requirement.”
For an institution with multiple campuses and many distance learners, having student files and submitted forms available for employees to review and approve in real-time has become a tremendous asset. Submitted paperwork is now scanned into Etrieve Content™ before following defined workflows, and students are increasingly choosing to submit required information through electronic forms.
As a result, it has become much easier for FTCC to efficiently provide prompt service to students both near and far. “Pre–populating student information combined with the ability to access and submit forms from mobile devices saves our students time and eliminates frustrations,” said Pineiro, “we provide a better student experience through our utilization of e-forms."
By integrating Etrieve with Ellucian Colleague, FTCC’s enterprise resource planning (ERP) system, the institution has extended ERP functionality to the benefit of students and staff alike. These integrations allow ERP data to prepopulate forms with student information, reducing the risk of incorrect information being accidentally submitted.
“I don’t think our electronic forms would be nearly as helpful without seamless integration with Colleague,” said Rettig. “That’s what tells me when each student submits a required form and prompts me to review the file. It’s vital.”
“The fact that more than one person can view an electronic file at the same time has made processing so much easier. Papers aren’t being misplaced, and file organization is much better.”