Local government organizations across the U.S. are modernizing their operations to do more with lean resources and limited staff.

As city and county organizations re-evaluate their legacy solutions, IT investments and the choice of document management partners have become pivotal. From prioritizing data privacy and cybersecurity to ensuring accessibility and AA compliance, the focus has shifted towards strategic initiatives that drive operational efficiency.

Here are the three primary reasons local government organizations are updating their document management partners.

Secure Document Management 

Security is a non-negotiable issue that remains at the forefront of local government concerns. The ability to deploy and manage a secure, cloud-native environment is not just a preference; it’s a fundamental requirement. In today’s digital landscape, where cyber threats loom large, safeguarding sensitive information is critical.

Government agencies are carefully selecting document management providers that offer robust security measures to protect data integrity and ensure compliance with industry standards and regulations, such as NIST and StateRAMP. By prioritizing security, local government entities can build trust, mitigate risks, and uphold the confidentiality of citizen data.

Accessibility Compliance

Accessibility is more than a legal requirement; it’s a commitment to inclusivity for everyone across the organization. Local governments must ensure that their document management systems comply with WCAG 2.2 AA standards, guaranteeing accessible interfaces, navigation features, and content formats. Ensuring AA compliance and accessibility across all communication channels is essential for delivering seamless services.

Partnering with document management providers that prioritize accessibility ensures that organizations can deliver inclusive services while mitigating legal risks associated with accessibility violations. This initiative also helps local governments enhance the user experience, broaden access to services, and uphold the rights of individuals with disabilities.

Staffing and Reliable Support 

User-friendly interfaces, intuitive workflows, and comprehensive training resources empower staff to navigate document management systems seamlessly. The ability to access the system without extensive training and perform tasks independently streamlines processes, reduces reliance on IT support, and fosters a culture of self-efficiency.

Timely and effective client support is the backbone of successful document management partnerships. Local governments need responsive support channels, reliable solutions with minimal to no downtime, and swift issue resolution from trained and reliable experts.


How to Choose a Document Management Partner

  • Choosing a reliable partner for document management and process automation is vital to your organization’s well-being.
  • Look for a partner that prioritizes data security with robust encryption protocols, access controls, and regular security audits to safeguard sensitive information.
  • Ensure they are committed to accessibility by complying with WCAG 2.2 AA standards and providing VPATs for all user experiences.
  • Opt for user-friendly solutions that empower staff to navigate the system independently, reducing dependency on IT support.
  • Prioritize partners that offer timely and reliable support services to ensure a seamless document management experience for your local government agency.


Why Softdocs is the Preferred Solution for Local Government

With content management and process automation vital to your daily processes, having a dedicated partner like Softdocs is crucial.

Softdocs is the preferred process automation and document management platform for the public sector. Our software is built for ease of use and ease of administration for an intuitive and powerful user experience.

With decades of industry experience, our teams understand your needs and goals and are committed to serving you every step of the way as a true partner.

Visit our website to learn more about the Softdocs platform.