Customer Stories

At Softdocs, our mission is to provide leading-edge technology solutions that help our customers work more efficiently. From product development to support and professional services, the Softdocs team works every day to provide the best software and services to over 600 school districts and higher education institutions. Learn about some of our success stories and how the Softdocs platform can help your institution streamline business processes and improve productivity.

William Jewell College - Jewell Hall

William Jewell College

William Jewell College received the Softdocs Customer Innovation Award in 2017, after utilizing Etrieve’s prepopulating e-forms and rules-based workflows to automate their Add/Drop process. Today, the institution continues to discover new ways to leverage Etrieve in improving the student experience.

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Asheville-Buncombe Technical Community College

Location: Asheville, NC

Number of Students: 8,000

Having chosen Softdocs four years ago, when looking for an e-forms product, Asheville-Buncombe Technical Community College is looking to Etrieve by Softdocs with a goal of taking their entire campus near paperless. Etrieve’s capability to be deployed over the web is exciting, as well as the ideas of site...

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Auburn City Schools

Location: Auburn, AL

Number of Students: 8,800

Auburn City Schools migrated to Etrieve, embracing cloud-based content management, e-forms and workflow.

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Bentonville Public Schools

Location: Bentonville, AR

Number of Students: 15,000+

Bentonville Public Schools found a true paperless solution with Softdocs and has since revolutionized their Accounts Payable office.

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Cabrillo College

Location: Santa Cruz, CA

Number of Students: 14,500

Cabrillo College’s Financial Aid office was printing, filing and managing countless forms for the more than 10,000 students applying each year for aid. Softdocs’ e-forms and workflow solution now allows students to access all required financial aid forms through an online, paperless workflow process.

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Carson-Newman University

Location: Jefferson City, TN

Number of Students: 2,500

Carson-Newman University is a Christian liberal arts university that was founded in 1851. Currently offering a wide range of undergraduate and graduate programs, C-N has around 2,500 students enrolled from throughout the United States and around the world.

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Central Carolina Community College

Location: Sanford, NC

Number of Students: 6,412

Central Carolina Community College was officially weighed down with paper. The boxes of documentation, file cabinets and offices dedicated to holding all of it became too much. As the college grew, finding a single document in the masses was next to impossible. The school was investigating a couple problem areas...

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Central Texas College

Location: Killeen, TX

Number of Students: 50,000

Central Texas College was in the habit of never throwing anything away. They had a room filled with thousands of boxes holding historical files all the way back to their founding in 1964. That’s when they found Doc e Scan and Doc e Fill by Softdocs. Having once transitioned from paper forms to fillable PDFs,...

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Davidson County Community College

Location: Thomasville, NC

Number of Students: 3,500

Learn about Davidson County Community College's ECM journey from initial implementation to Etrieve migration, while reviewing the various departments and processes where ECM is improving the experience of staff and students.

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Dawson County Schools

Location: Dawsonville, GA

Number of Students: 1,100

Frustrated with drawn-out and outdated payroll processes, Jamie Ulrich, Dawson County School’s Director of Financial Services, began searching for a way to become more efficient. After an initial demonstration of the Softdocs Workflow Suite, Ulrich quickly realized that Softdocs could not only improve their...

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Del Mar College

Location: Corpus Christi, TX

Number of Students: 22,000

Del Mar College believes in serving its students to the best of their ability, which means they must operate in the most efficient way possible to make life easier for the students. Outside of academics, students interact with the college administration most when applying for acceptance, paying tuition and securing...

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Elon University

Location: Elon, NC

Number of Students: 6,800

After finding out their previous content management system was being sunsetted, Elon University began searching for an ECM replacement. The nine departments which leveraged the previous solution offered requirements, as decision makers chose to also expand use of electronic workflows, among other things. Ultimately...

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Enterprise City Schools

Location: Enterprise, AL

Number of Students: 7,000

Enterprise City Schools is saving more than just paper with Softdocs–they are saving their Finance department valuable time, money and resources.

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eStem Public Charter Schools

Location: Little Rock, AR

Number of Students: 1,227

eStem Public Charter Schools was able to drastically reduce the time needed to review and approve applications–making life easier for students and Admissions alike.

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Fayetteville Technical Community College

Location: Fayetteville, NC

Number of Students: 11,000

Fayetteville Technical Community College chose to migrate to Etrieve and integrate ECM with Ellucian Colleague, their ERP. This integration allowed FTCC to enhance the functionality provided by Colleague and improve the speed of student service institution-wide.

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Florence School District One

Location: Florence, SC

Florence School District One simplified their paper-heavy purchasing process with Softdocs by creating a streamlined workflow at the school level, rather than placing it all on the district office.

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Habersham County, GA

Location: Habersham County, GA

Habersham County Schools has come a long way from its previous system of Microsoft Excel sheets and handwritten purchase requisitions. With Softdocs’ Electronic Content Management solution, their finance department now saves itself a lot of time and mistakes.

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Harrison County Board of Education

Location: Clarksburg, WV

Number of Students: 11,000+

Harrison County Board of Education migrated from Softdocs’ legacy ECM products, Doc e Fill and Doc e Scan, as well as assorted third-party solutions to Etrieve by Softdocs.

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Monmouth University

Location: West Long Branch, NJ

Number of Students: 6,750

With Softdocs, Monmouth was able to process twice as many transcripts in a semester without added staff or increased costs.

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North Idaho College

Location: Coeur d'Alene, ID

Number of Students: 5390

North Idaho College, located in Coeur d’Alene, is a community college serving five counties throughout the Idaho panhandle. Offering both credit and non-credit programs, NIC serves students interested in obtaining certificates and degrees in a range of academic transfer and career & technical education programs....

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Northeast Iowa Community College

Location: Calmar, IA

Number of Students: 7,174

Northeast Iowa Community College was very overdue for a technology update. After being awarded a Title III grant, NICC had the funds it needed to begin the search for a content management solution. Once they had explored what else was available in the space, it became clear that Softdocs provided what NICC needed...

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Olivet Nazarene University

Location: Bourbonnais, IL

Number of Students: 3,000

Olivet Nazarene was outgrowing itself. What they needed for office space was occupied by documents, and once the School of Graduate and Continuing Studies was in the process of being established, the amount of paper only continued to grow.

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Pepperdine University

Location: Malibu, CA

Number of Students: 7,710

In 2017, Pepperdine University chose to migrate to Etrieve by Softdocs. Discover their ECM transformation with this video interview, as a Senior Project Manager for IT Client Services discusses the University's experience selecting, implementing and utilizing Etrieve.

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Polk State College

Location: Winter Haven, FL

Number of Students: 13,000

A state college offering Associate’s and Bachelor’s degrees, Polk State College serves around 13,000 students every semester. Established in 1964, Polk State College offers a range of programs, degrees and certificates

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Rabun County, GA

Location: Clayton, GA

Rabun County cut the clutter once and for all with Softdocs–even paper employee files are now a thing of the past for the county.

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Rockingham Community College

Location: Wentworth, NC

Number of Students: 2,206

Accumulating stacks of paperwork are a thing of the past for Rockingham Community College. Time sheets and leave request forms are all electronic, simplifying the process for all involved.

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Sampson Community College

Location: Clinton, NC

Number of Students: 1,500

Before choosing to implement Etrieve, Sampson Community College needed a way to improve the searchability of paper files which spanned decades. Etrieve was first introduced in student services, before being rolled out to additional departments.

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Shenandoah University

Location: Winchester, VA

Number of Students: 4,000

Shenandoah University completed their phased implementation of Softdocs' all-in-one ECM platform, Etrieve, by replacing their ImageNow content system with Etrieve Content in 2018.

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Stevenson University

Location: Stevenson, MD

Number of Students: 4,300

The Registrar’s office at Stevenson University completely transformed with the help of Softdocs’ electronic filing.

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Surry Community College

Location: Dobson, NC

Number of Students: 3236

Founded in 1964, Surry Community College is a two-year college located in Dobson, North Carolina. While Surry’s main campus is in Dobson, Surry also operates 4 centers throughout the area that offer both curriculum and continuing education classes. Average enrollment at Surry is around 3,000 students.

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Transylvania University

Location: Lexington, KY

Number of Students: 1,000

Etrieve truly modernized the way students at Transylvania interact with the university, improving their overall experience and easing previously burdensome processes for employees.

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Tyler Junior College

Location: Tyler, TX

Number of Students: 21,000

Tyler Junior College completely transformed their Financial Aid process with the help of Softdocs’ electronic forms.

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University of West Alabama

Location: Livingston, AL

Number of Students: 5,200

With enrollment counts continually rising, UWA needed an ECM solution to keep up—and to keep students happy.

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Wilkes Community College

Location: Wilkesboro, NC

Number of Students: 3,500

The foundation of any successful implementation is a discovery tailored for your institution.

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William Jewell College

Location: Liberty, MO

Number of Students: 808

William Jewell College received the Softdocs Customer Innovation Award in 2017, after utilizing Etrieve’s prepopulating e-forms and rules-based workflows to automate their Add/Drop process. Today, the institution continues to discover new ways to leverage Etrieve in improving the student experience.