Careers

Current Open Positions

 

Project Manager

About Softdocs:

Softdocs is a rapidly growing, privately-held software company focused on the development, implementation and support of enterprise content management and workflow solutions for the education marketplace.

Position Description:

As a key member of the Softdocs Professional Services Team, the Project Manager will serve as the primary point of contact for all content management software installation and implementation projects.  The Project Manager will be responsible for the scheduling and day to day management of project support resources as well as effectively communicating project-related information to both clients and internal staff.

The ideal candidate will have formal experience leading multiple, complex software implementation projects involving technical resources, business analysts and involving diverse client communities.  Additionally, the ideal candidate will show a commitment to outstanding client service, attention to detail, and demonstrate innovative and visionary leadership.

Applicants for this position must currently reside or be willing to relocate to the Columbia, SC area.

Job Responsibilities:

• Provide clients with a positive implementation experience in the deployment of the Softdocs cloud-based and on-premise solutions.
• Manage technical, implementation and training resources to provide consistent and high quality services while ensuring project completion on schedule and on budget.
• Effectively anticipate and manage changes to project tasks, assignments and milestones due to, but not limited to, technical requirements, business requirements and/or other factors.
• Define and regularly communicate easy-to-understand project metrics to assist with managing customer, company and overall project expectations.
• Work closely with the Agile Development, Professional Services, Account Management and Marketing teams to define requirements and execute plans for new services or transitioning existing services.
• Assist the Education Services team with the development and ongoing maintenance of client documentation and relevant training material.
• Provide regular project status reporting to corporate leadership.

Skills and Experience:

• Bachelor’s Degree in a related field or an equivalent combination of education and experience preferred.
• Minimum of two (2) years of successful project management responsibilities with experience leading multiple complex and concurrent technology projects preferred.
• Demonstrated ability to work effectively in teams and with individuals of varying technical skills, abilities and knowledge preferred.
• Excellent interpersonal skills along with excellent written and oral communication skills preferred.
• Project Management Professional (PMP), or similar, training and certification desired.
• Experience in or with K12 and/or Higher Education environments desired.
• Experience working with enterprise-wide content management solutions desired.
• Proficiency with Microsoft Project, Microsoft Office and related business productivity tools desired.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to successfully manage multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to effectively and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

System Analyst

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the education marketplace.

Position Description:

System Analysts aid Softdocs users and internal resources with software system installation, implementation and configuration, technical inquires, and system troubleshooting.  SA’s also aid in determining and documenting processes, issues, and procedures for other team members and departments.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Position Responsibilities:

• Install, configure and manage deployments of Softdocs’ Microsoft .NET/HTML5/SQL based applications and the Windows/SQL servers on which they are installed.
• Facilitate technical discussions between Softdocs Business Analysts and end-users.
• Take ownership of issues when reported or assigned, ensuring challenges are solved and steps taken (technical steps as well as communication with customers and internal resources) are thoroughly logged for future use.
• This includes the creation and maintenance of internal and customer-facing knowledge base articles. Be proactive in learning new features and other product platforms.

The Ideal Candidate:

• Exhibits strong problem solving skills, with the ability to logically problem solve on the fly.
• Shows enthusiasm for and enjoys solving technical challenges.
• Is able to communicate clearly and has experience authoring functional documentation.
• Understands how to best respond to customer and internal challenges in a polite, straight-forward and informative manner.
• This includes the ability to show comprehension of the issue faced and define (and execute) a plan of action acceptable to all parties.
• Is able to listen and hear what the customer is not saying – while also hearing what they are saying.
• Has the ability to multi-task and handle multiple concurrent projects. Has the ability to learn new concepts and apply them quickly.
• Can determine if a problem is application, operating system or hardware in nature.
• Has the ability to interpret logs in evaluating functional issues.
• Has the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Can maintain effectiveness in varying environments and with different tasks, responsibilities and people.
• Knows how to identify appropriate resources needed to complete a task.Participates actively in team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one’s behavior on others.
• Can establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

Required Education and Experience:

• Associates or Bachelors degree or equivalent combination of education and experience.
• A degree in a technology, engineering or related field is preferred. Two or more years of related work experience.
• Thorough understanding and training in installing, managing, configuring and troubleshooting Microsoft Windows Server and SQL Server. Professional training in IT Systems and network administration.
• This can be from a degree, certificate or on-the-job experience.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Technical Support Representative

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the educational and local government marketplaces.

Position Description:

Technical Support Representatives provide direct technical support on our software solutions to customers across the US.

The ideal applicant is a highly motivated, tech savvy individual that can apply proper troubleshooting techniques to problems related to printers, scanners, hardware, networking and hardware to issues that arise with licensed software solutions. Applicants must be flexible and able to provide sound guidance and direction to clients in a dynamic, ever-changing environment, as well as have a firm grasp of communication and documentation skills to record and log issues as they arise.

Reports to: Supervisor
Hours: Full time / Salary
Shift: Weekdays; some weekend travel if needed
Department: Software Support Services

Key Responsibilities and Accountabilities:

• Provide customer technical support for products licensed from Softdocs as well as provide problem isolation support for third-party software interactions.
• Plan and execute onsite and remote training sessions on our software solutions while representing Softdocs in a highly professional manner.
• Organize travel plans for any remote sessions Take ownership of customer incidents and drive to resolution.
• Troubleshoot network communication issues and provide possible resolutions.
• Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
• Respond to and follow up on support inquiries by email, telephone, and personal visits when directed.
• Monitor and report on activities and provide relevant management information on any outstanding issues.
• Liaise and attend meetings necessary to perform duties and aid business and organizational development.
• Attend training and develop relevant knowledge and skills.
• Be proactive in learning new features and other product platforms.
• Exhibit strong problem solving skills; use basic action workflow.
• Manage multiple issues in fast-paced environment.

Successful Candidates:

The ideal candidate is a seasoned customer service representative with troubleshooting skills in the Windows Server environment and a strong functional knowledge of SQL Server 2003 and above. Network skills are highly desired. They will also possess the potential to grow as high levels of creativity and imagination will assist them along the way. Travel may be required and a clean driving record is a plus.

Minimum Qualifications:

• Technical knowledge of server hardware and operating system software.
• Technical knowledge of networks.
• Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
• Ability to clearly convey instructions for system use and operation to users.
• Ability to work effectively with all levels and disciplines of management and staff.
• Ability to communicate effectively, both orally and in writing.
• Physical ability to perform the essential functions of the job.

Education and Experience:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, or a related field
• Four (4) years of combined experience in information technology or a related field
• Coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment. Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Web Development & Support Technician

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the educational and local government marketplaces.

Position Description:

Web Development and Support Technicians work closely with users of Etrieve Forms and Flow. Primary tasks include providing web design & development services, technical training and support in both a remote and face to face setting.

Job Category: Development, Design, Training and Support
Primary Location: Columbia, SC
Schedule: Full-time/Salary
Travel: Some overnight and weekend travel will be required

Position Responsibilities:

• Scopes, designs and codes electronic forms.
• Provides customers with technical support for solutions purchased from Softdocs as well as provides problem isolation support for third party software solutions.
• Plans and holds onsite and remote customer training on our software solutions.
• Organizes travel plans and represents Softdocs professionally.
• Takes ownership of customer incidents and drives to resolution.
• Troubleshoots network communication issues and provides possible resolutions.
• Thoroughly documents all issues and resolutions in a concise, understandable manner.
• Responds to and follows up on support inquiries by email, telephone, and personal visits when directed.
• Monitors and reports on activities and provides relevant management information on any outstanding issues.
• Liaises and attends meetings necessary to perform duties and aid business and organizational development.
• Attends training and develops relevant knowledge and skills. Is proactive in learning new features and product platforms.

Required Skills and Experience:

• Three to five years of Web Design and Development experience
• Sound technical knowledge and understanding of Microsoft Windows Server, SQL and networking. Knowledge of HTML, JavaScript and XML/XSL
• Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
• Ability to work effectively with all levels and disciplines of management and staff.
• Ability to communicate effectively, both orally and in writing.
• Superior troubleshooting and problem-solving ability Proven customer service skills and experience in a customer-focused, deadline-oriented environment.
• Proactive in learning and staying abreast of current technology

Education & Certifications:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, Graphic Design or a related field
• Three(3) years of combined experience in information technology or a related field
• CompTIA Network+, MCP, MCTS, MCSA, MCSE or coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment and may require the employee to carry a cell phone outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• Statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Software Implementation Consultant

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the educational and local government marketplaces.

Position Description:

Our Business Solutions/Implementation Consultants provide a full range of consulting services and training to our K-12, Higher Education and Local Government customer base. The primary job responsibility is ensuring a customer’s specific business process needs are understood, documented and met during the implementation of our software solutions.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Job Category: Business Process Consulting and Training
Schedule: Full-time/Salaried
Travel: Up to 75%

Position Responsibilities:

• Consults with customers to discover current business processes relating to document handling and workflow.
• Creates functional documentation for solution goals, functionality and features needed Works with technical staff to configure software solutions to meet customer needs
• Works with the Project Manager to identify appropriate resources to staff project needs.
• Supports the Project Manager to organize project team members to ensure communication and understanding of deadlines, assignments and objectives Assists the Project Manager in managing costs, schedules and overall quality of deliverables.
• Ensures schedule and budget are met. Identifies the need for changes and determines appropriate course of action
• Oversees the ongoing review of project status, identifies possible risks and works to ensure identified risks are monitored and properly addressed
• Works in conjunction with team members and stakeholders to anticipate and manage changes to projects such as (but not limited to) technical requirements, business requirements and timelines.
• Determines when additional resources are needed.
• Identifies and gathers information regarding possible solutions that may create additional, different or unique project objectives or results
• Manages customer, company and overall project expectations through the communication and the use of easy-to-understand project metrics under direction of the Project Manager.

The Ideal Candidate:

• Has experience working with customers to discover business process and workflow needs.
• Experience in the K-12 or Higher Education marketplaces is preferred, but not required
• Communicates clearly and has experience authoring functional documentation
• Has experience organizing project team(s) and ensuring communication and understanding of deadlines, assignments and objectives
• Knows how to identify appropriate resources needed to complete a task
• Can work with technical staff to deliver a cohesive solution meeting key customer needs
• Understands how to act as the key point of contact from a project management perspective
• Can manage costs, schedules and quality of final delivered product Has the ability to multi-task and handle multiple concurrent projects

Qualifications and Skills:

• Leadership and organizational skills
• Analytical and problem solving skills Interpersonal and presentation skills for interacting with team members and clients
• Written and verbal communication skills
• Personal computer and business software skills
• Leadership and negotiation skills to manage project and develop new business
• Ability to work in a team environment
• Ability to manage large or multiple projects with changing priorities
• Ability to deal with ambiguity and change
• Willingness to travel

Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• A degree in business administration, information technology, engineering or related field is preferred.
• Two or more years of project planning/management experience
• Experience working with project management methodology including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices
• Experience working with productivity and methodology tools that increase project efficiency and effectiveness
• Experience as a business analyst/process consultant supporting financial or accounting applications
• Ability to identify business process needs, gather requirements and document from end users at multiple levels.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Fall 2020 Sales & Partnership Enablement Internship

About Softdocs:

Softdocs is a privately-held software developer specializing in enterprise content management and workflow solutions for the education marketplace.

Position Description:

Softdocs, a Columbia, SC-based software developer, is currently seeking an intern to join our sales & partner enablement team. This internship is open to students classified academically as a JUNIOR as of September 1, 2020.

This paid internship will involve working with Softdocs’ direct sales and third-party partner team to provide them with the tools, processes and time to be successful.

Specific tasks include, but are not limited to:

• Supporting the Sales and Partner Enablement team with establishing and implementing the processes and systems to generate success.
• Providing assistance on RFP responses and general sales proposals.
• Assisting with continuous communication between Softdocs and our strategic partner network.
• Coordinating with multiple internal resources (Division VP, Sales Team, Marketing Team, Professional Services Team and Product Development Team) to ensure the sales and partner teams have the information and materials needed for success.
• Ensuring leads and contacts from tradeshows and events – virtual and in-person – are properly entered and tracked within Salesforce for prompt sales follow-up.

Requirements:

Applicants must be classified as a junior as of September 1, 2020 with at least a 3.0 GPA, extremely strong communication skills (verbal + written), willingness to go the extra mile and a desire to help grow the business and learn at the same time.

Due to the strong communication skills required for this position, a cover or introductory letter is required alongside your resume. Applications received without a cover or introductory letter will be immediately rejected.

Compensation:

Hourly pay based upon skills and abilities.

Career Direction:

This position is ideal for a student looking to enter the software sales world.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply