Careers

Current Open Positions

 

Account Development Representative

Position Description:

As a sales development/business development position, Account Development Representatives (ADRs) help Softdocs develop and build relationships with prospects in the Higher Education and K-12 markets. This position works closely with the outside sales and marketing teams on a daily basis, ensuring consistent communication and a deep understanding of the specific needs of our educational prospects.

Softdocs is currently seeking a motivated sales professional to help earn the business of K-12 school districts across the US.

The ideal applicant is highly motivated, outgoing, tech savvy, and unafraid of picking up the phone and being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone and email.

This position is full time, with normal working hours of 8am to 5pm, Monday – Friday. With Softdocs operating at a national level, there may be certain instances when after-hours work is required.

Job Responsibilities:

• Communication (via phone, email and US mail) with prospective customers.
• Prospect research & analysis.
• Follow-up with leads and interested parties (via phone, email and US mail).
• Scheduling of and participation in demonstrations and appointments.
• Aid in the development of company responses to bids and requests for proposal.
• Input of follow-up and prospect related data into Salesforce and other applicable systems.

Additional Tasks that May be Requested:

• Participation in trade shows and conferences at the local, regional and national level.
• Support the sales team with various campaigns and efforts.
• Handle general sales related matters.

Education and Experience:

Bachelors Degree with some sales experience.

Compensation:

Salary + Commission Plan + Benefits

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

K-12 Software Account Executive

Position Description:

***Applicants must have K-12 SaaS software sales experience ***

Softdocs is currently seeking a motivated sales professional to help earn the business of K-12 school districts across the US.

The ideal applicant is highly motivated, tech savvy, enjoys speaking and presenting publicly, understands the meaning of follow-up and is unafraid of being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone, email and in person to both technical and non-technical audiences.

Job Responsibilities:

• Generate revenue by establishing and executing a territory-based strategic plan to market and sell Softdocs solutions to K-12 customers and prospects.
• Maintain constant communication (phone, email, mail and in-person) with assigned existing & prospective customers.
• Work with the inside sales team on prospect research & analysis.
• Work with account development team to qualify, schedule and conduct in-person and remote product demonstrations.
• Develop and build company responses to bids and requests for proposal.
• Maintain up-to-date information on accounts, prospects and opportunities in Salesforce.
• Coordinate with the Sales Enablement and Marketing teams on campaign needs in assigned sales territory.
• Attend and speak at trade shows and conferences on Softdocs' behalf.

Skills and Experience:

• Applicants must have K-12 SaaS software sales experience.
• At least five (5) years experience selling complex enterprise SaaS software solutions to K-12 school district leaders (CFO/CBO, CFO, COO, CIO) and staff in the business office, human resources, special needs, student records and other key departments..
• A deep understanding of SaaS sales practices and the benefits of the Cloud.
• Proven understanding of successful K-12 selling strategies, marketplace trends and information systems technology.
• Ability to define and measure goals to track success.
• Verifiable experience exceeding quotas and other expectations.
• Able to perform well in a fast based, technical environment.
• Strong negotiation and customer service skills.
• Comfortable with documenting sales steps and prospect interactions within Salesforce.
• Maintain a team-focused mindset.

Compensation:

Salary + Commission Plan + Benefits

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Higher Education Software Account Executive

Position Description:

***Applicants must have Higher Education SaaS software sales experience***

Softdocs is currently seeking a motivated sales professional to help earn the business of colleges and universities across the US and Canada.

The ideal applicant is highly motivated, tech-savvy, enjoys speaking and presenting publicly, understands the meaning of follow-up and is unafraid of being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone, email and in person to both technical and non-technical audiences.

Job Responsibilities:

• Generate revenue by establishing and executing a territory-based strategic plan to market and sell Softdocs solutions to Higher Education customers and prospects.
• Maintain constant communication (phone, email, mail and in-person) with assigned existing & prospective customers.
• Work with the inside sales team on prospect research & analysis.
• Work with account development team to qualify, schedule and conduct in-person and remote product demonstrations.
• Develop and build company responses to bids and requests for proposal.
• Maintain up-to-date information on accounts, prospects and opportunities in Salesforce.
• Coordinate with the Sales Enablement and Marketing teams on campaign needs in assigned sales territory.
• Attend and speak at trade shows and conferences on Softdocs' behalf.

Skills and Experience:

• Applicants must have Higher Education SaaS software sales experience.
• At least five (5) years experience selling complex enterprise SaaS software solutions to college and university leaders (CIO, CFO, Provost) and staff in the registrar's office, business office, financial aid, admissions/enrollment, human resources, advancement/development and other key departments.
• A deep understanding of SaaS sales practices and the benefits of the Cloud.
• Proven understanding of successful higher education selling strategies, marketplace trends and information systems technology.
• Ability to define and measure goals to track success.
• Verifiable experience exceeding quotas and other expectations.
• Able to perform well in a fast based, technical environment.
• Strong negotiation and customer service skills.
• Comfortable with documenting sales steps and prospect interactions within Salesforce.
• Maintain a team-focused mindset.

Compensation:

Salary + Commission Plan + Benefits

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Software Sales Intern

Position Description:

Softdocs is currently seeking an intern to join our sales and partnerships team.

This paid internship will work to support Softdocs’ community of prospective Higher Education and K-12 clients as well as strategic business partners.

Specific tasks will include, but are not limited to:

• Assisting the sales team with strategic campaigns and outreach efforts.
• Identifying and analyzing prospective Higher Education and K-12 customers.
• Working with the Sales Enablement and Marketing team on tasks to help generate top of the funnel pipeline.
• Assisting with continuous communication between Softdocs and our strategic partner network.
• Coordinating with internal resources to ensure prospect and partner needs are promptly and thoroughly met.

Requirements:

Applicants must be sophomores, juniors or seniors with at least a 3.0 GPA, extremely strong communication skills (verbal + written), willingness to go the extra mile and a desire to help grow the business and learn at the same time

Compensation:

Hourly Pay based upon skills and abilities.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Controller

Position Description:

Softdocs is seeking a Controller, who will be responsible for overseeing the accounting and financial reporting functions. He or she will oversee that all financial reporting is prepared in compliance with GAAP and lender requirements and will work directly with the CFO and our investors to develop a monthly reporting package including financials and key KPIs. The Controller will play a direct role in the determination of necessary resources to continue to build out a robust accounting and reporting function.

Requirements:

This role will require an in-depth knowledge of accounting, financial reporting, and forecast preparation. The Controller’s key leadership capabilities should include the ability to build and lead a high-performing accounting function. This role will also require a continuous improvement mentality and a strong problem-solving aptitude.

Job Responsibilities:

• Oversee consistent, timely, and accurate delivery of monthly reporting packages both internally and externally to the board and third-party debt provider.
• Manage all accounting operations including billing, A/R, A/P, GL, cost accounting, and revenue recognition, all in accordance with the company’s policies and GAAP.
• Lead annual audit process, coordinating responses to auditor questions and creating GAAP appropriate financial reports.
• Manage and comply with local, state, and federal government reporting requirements and tax filings.
• Work with functional groups to develop and consolidate annual budget; update budget as needed with new version forecasts throughout the year.
• Develop and document business processes and accounting policies to maintain and strengthen internal controls.
• Automate as many recurring accounting and reporting functions as reasonable.
• Respond to CEO & CFO as needed with accurate and timely information. Participate in a wide variety of special projects and compile a variety of special reports.

Skills and Experience:

• 6+ years of progressive accounting and finance experience.
• Familiarity with software business model and key components of GAAP accounting.
• Experience in working with financial ERP system(s).
• Experience closing accounting books on a monthly cadence.

Job Qualifications:

• CPA preferred.
• Ability to work collaboratively across departmental functions internally and with third parties.
• Strong knowledge of US GAAP, internal controls and financial reporting.
• Excellent communication and leadership skills.
• Demonstrated ability to form, lead and develop high-performing teams.

Location:

Columbia, SC (flexibility to commute/work remotely within reasonable driving distance – e.g. Charlotte/Greenville)

Apply

Project Manager

Position Description:

As a key member of the Softdocs Professional Services Team, the Project Manager will serve as the primary point of contact for all content management software installation and implementation projects. The Project Manager will be responsible for the scheduling and day to day management of project support resources as well as effectively communicating project-related information to both clients and internal staff.

The ideal candidate will have formal experience leading multiple, complex software implementation projects involving technical resources, business analysts and involving diverse client communities. Additionally, the ideal candidate will show a commitment to outstanding client service, attention to detail, and demonstrate innovative and visionary leadership.

Applicants for this position must currently reside or be willing to relocate to the Columbia, SC area.

Job Responsibilities:

• Provide clients with a positive implementation experience in the deployment of the Softdocs cloud-based and on-premise solutions.
• Manage technical, implementation and training resources to provide consistent and high quality services while ensuring project completion on schedule and on budget.
• Effectively anticipate and manage changes to project tasks, assignments and milestones due to, but not limited to, technical requirements, business requirements and/or other factors.
• Define and regularly communicate easy-to-understand project metrics to assist with managing customer, company and overall project expectations.
• Work closely with the Agile Development, Professional Services, Account Management and Marketing teams to define requirements and execute plans for new services or transitioning existing services.
• Assist the Education Services team with the development and ongoing maintenance of client documentation and relevant training material.
• Provide regular project status reporting to corporate leadership.

Skills and Experience:

• Bachelor’s Degree in a related field or an equivalent combination of education and experience preferred.
• Minimum of two (2) years of successful project management responsibilities with experience leading multiple complex and concurrent technology projects preferred.
• Demonstrated ability to work effectively in teams and with individuals of varying technical skills, abilities and knowledge preferred.
• Excellent interpersonal skills along with excellent written and oral communication skills preferred.
• Project Management Professional (PMP), or similar, training and certification desired.
• Experience in or with K12 and/or Higher Education environments desired.
• Experience working with enterprise-wide content management solutions desired.
• Proficiency with Microsoft Project, Microsoft Office and related business productivity tools desired.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to successfully manage multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to effectively and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Software Implementation Consultant

Position Description:

Our Business Solutions/Implementation Consultants provide a full range of consulting services and training to our K-12, Higher Education and Local Government customer base. The primary job responsibility is ensuring a customer’s specific business process needs are understood, documented and met during the implementation of our software solutions.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Job Category:Business Process Consulting and Training
Schedule:Full-time/Salaried
Travel:Up to 75%

Position Responsibilities:

• Consults with customers to discover current business processes relating to document handling and workflow.
• Creates functional documentation for solution goals, functionality and features needed Works with technical staff to configure software solutions to meet customer needs.
• Works with the Project Manager to identify appropriate resources to staff project needs.
• Supports the Project Manager to organize project team members to ensure communication and understanding of deadlines, assignments and objectives Assists the Project Manager in managing costs, schedules and overall quality of deliverables.
• Ensures schedule and budget are met. Identifies the need for changes and determines appropriate course of action.
• Oversees the ongoing review of project status, identifies possible risks and works to ensure identified risks are monitored and properly addressed.
• Works in conjunction with team members and stakeholders to anticipate and manage changes to projects such as (but not limited to) technical requirements, business requirements and timelines.
• Determines when additional resources are needed.
• Identifies and gathers information regarding possible solutions that may create additional, different or unique project objectives or results.
• Manages customer, company and overall project expectations through the communication and the use of easy-to-understand project metrics under direction of the Project Manager.

The Ideal Candidate:

• Has experience working with customers to discover business process and workflow needs.
• Experience in the K-12 or Higher Education marketplaces is preferred, but not required.
• Communicates clearly and has experience authoring functional documentation.
• Has experience organizing project team(s) and ensuring communication and understanding of deadlines, assignments and objectives.
• Knows how to identify appropriate resources needed to complete a task.
• Can work with technical staff to deliver a cohesive solution meeting key customer needs.
• Understands how to act as the key point of contact from a project management perspective.
• Can manage costs, schedules and quality of final delivered product Has the ability to multi-task and handle multiple concurrent projects.

Qualifications and Skills:

• Leadership and organizational skills.
• Analytical and problem-solving skills Interpersonal and presentation skills for interacting with team members and clients.
• Written and verbal communication skills.
• Personal computer and business software skills.
• Leadership and negotiation skills to manage project and develop new business.
• Ability to work in a team environment.
• Ability to manage large or multiple projects with changing priorities.
• Ability to deal with ambiguity and change.
• Willingness to travel.

Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• A degree in business administration, information technology, engineering or related field is preferred.
• Two or more years of project planning/management experience.
• Experience working with project management methodology including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices.
• Experience working with productivity and methodology tools that increase project efficiency and effectiveness.
• Experience as a business analyst/process consultant supporting financial or accounting applications.
• Ability to identify business process needs, gather requirements and document from end-users at multiple levels.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

System Analyst

Position Description:

System Analysts aid Softdocs users and internal resources with software system installation, implementation and configuration, technical inquires, and system troubleshooting. SA’s also aid in determining and documenting processes, issues, and procedures for other team members and departments.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Position Responsibilities:

• Install, configure and manage deployments of Softdocs’ Microsoft .NET/HTML5/SQL based applications and the Windows/SQL servers on which they are installed.
• Facilitate technical discussions between Softdocs Business Analysts and end-users.
• Take ownership of issues when reported or assigned, ensuring challenges are solved and steps taken (technical steps as well as communication with customers and internal resources) are thoroughly logged for future use.
• This includes the creation and maintenance of internal and customer-facing knowledge base articles. Be proactive in learning new features and other product platforms.

The Ideal Candidate:

• Exhibits strong problem-solving skills, with the ability to logically problem solve on the fly.
• Shows enthusiasm for and enjoys solving technical challenges.
• Is able to communicate clearly and has experience authoring functional documentation.
• Understands how to best respond to customer and internal challenges in a polite, straight-forward and informative manner.
• This includes the ability to show comprehension of the issue faced and define (and execute) a plan of action acceptable to all parties.
• Is able to listen and hear what the customer is not saying – while also hearing what they are saying.
• Has the ability to multi-task and handle multiple concurrent projects. Has the ability to learn new concepts and apply them quickly.
• Can determine if a problem is application, operating system or hardware in nature.
• Has the ability to interpret logs in evaluating functional issues.
• Has the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Can maintain effectiveness in varying environments and with different tasks, responsibilities and people.
• Knows how to identify appropriate resources needed to complete a task. Participates actively in team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one’s behavior on others.
• Can establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

Required Education and Experience:

• Associates or Bachelors degree or equivalent combination of education and experience.
• A degree in a technology, engineering or related field is preferred. Two or more years of related work experience.
• Thorough understanding and training in installing, managing, configuring and troubleshooting Microsoft Windows Server and SQL Server. Professional training in IT Systems and network administration.
• This can be from a degree, certificate or on-the-job experience.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Technical Support Representative

Position Description:

Technical Support Representatives provide direct technical support on our software solutions to customers across the US.

The ideal applicant is a highly motivated, tech savvy individual that can apply proper troubleshooting techniques to problems related to printers, scanners, hardware, networking and hardware to issues that arise with licensed software solutions. Applicants must be flexible and able to provide sound guidance and direction to clients in a dynamic, ever-changing environment, as well as have a firm grasp of communication and documentation skills to record and log issues as they arise.

Reports to: Supervisor
Hours: Full time / Salary
Shift: Weekdays; some weekend travel if needed
Department: Software Support Services

Key Responsibilities and Accountabilities:

• Provide customer technical support for products licensed from Softdocs as well as provide problem isolation support for third-party software interactions.
• Plan and execute onsite and remote training sessions on our software solutions while representing Softdocs in a highly professional manner.
• Organize travel plans for any remote sessions
• Take ownership of customer incidents and drive to resolution.
• Troubleshoot network communication issues and provide possible resolutions.
• Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
• Respond to and follow up on support inquiries by email, telephone, and personal visits when directed.
• Monitor and report on activities and provide relevant management information on any outstanding issues.
• Liaise and attend meetings necessary to perform duties and aid business and organizational development.
• Attend training and develop relevant knowledge and skills.
• Be proactive in learning new features and other product platforms.
• Exhibit strong problem-solving skills; use basic action workflow.
• Manage multiple issues in a fast-paced environment.

Successful Candidates:

The ideal candidate is a seasoned customer service representative with troubleshooting skills in the Windows Server environment and a strong functional knowledge of SQL Server 2003 and above. Network skills are highly desired. They will also possess the potential to grow as high levels of creativity and imagination will assist them along the way. Travel may be required and a clean driving record is a plus.

Minimum Qualifications:

• Technical knowledge of server hardware and operating system software.
• Technical knowledge of networks.
• Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
• Ability to clearly convey instructions for system use and operation to users.
• Ability to work effectively with all levels and disciplines of management and staff.
• Ability to communicate effectively, both orally and in writing.
• Physical ability to perform the essential functions of the job.

Education and Experience:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, or a related field.
• Four (4) years of combined experience in information technology or a related field.
• Coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment. Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Dev/Ops Engineer

Position Description:

Softdocs is seeking qualified applicants for the role of a Dev/Ops Engineer. Working closely with Softdocs’ engineering and infrastructure operations teams, this position requires a deep understanding of technology at both the infrastructure level and the application development level, as well as the ability to recognize where gaps often exist between these two layers. It is the responsibility of a Softdocs Dev/Ops Engineer to fill any gaps that are detected and take proactive steps to prevent application emergencies from ever happening.

Applicants should have technical expertise in software build and deployment methodologies, as well as test pipeline management. If hired, you will oversee and manage continuous integration & deployment (CI/CD) across all technology solutions and work with dev leads, product owners and test engineers to implement governance and controls to enforce quality standards across the software delivery pipeline and continuously improve release management practices. You will also oversee adherence to deployment windows and release processes, and facilitate appropriate communication channels across teams and with stakeholders.

Job Responsibilities:

• Build, update and automate CI/CD processes for new and existing applications
• Advance the sophistication of Softdocs’ alerting and escalation mechanisms
• Stay up-to-date with contemporary tech trends, advocating when relevant
• Increase system performance with focus on high availability and scalability
• Propose, scope, design and implement various infrastructure architectures
• Collaborate with development and product team members to deliver end-to-end products and features, from conception to delivery

Skills and Experience:

• Strong knowledge and demonstrated understanding of enterprise-class business applications with low-latency, high performance and 24x7 environment
• Successful experience at taking an organization from early stages of automated code delivery to enterprise-grade code integration and code delivery
• 3+ years of hands-on working experience to build CI/CD processes using Microsoft .NET technologies using C# along with build and setup tools specific to MS.NET
• 3+ years of experience as a DevOps/Build/Release Engineer
• 7+ years of IT experience
• A BA/BS degree in computer science, management information systems, or relevant field of study is preferred

Why Softdocs:

Softdocs produces a cloud-based Enterprise Content Management (ECM) system for the education market. As a company, we are passionate about taking care of our customers, because our customers are working hard to produce the next generation of leaders for our world. The less time they spend on administrative headaches the more time they can spend bettering the experience of their students. Our solutions allow them to do this.

We are seeking to hire the right new employee, someone who has been through the CI/CD evolution and understands the success factors and mistakes made along the way, whose experience will provide a positive impact on our company from day one.

At Softdocs, our culture highly values the ideas, experience and thoughts of every employee. Each one of us can come to work and make a difference in the lives of our teammates and the customers we serve. If hired, you will be listened to and see your feedback valued at all levels of management.

We expect our staff to work hard, but we also value work life balance and feel that a healthy employee in all aspects does their best work.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements.

Apply

Web Development & Support Technician

Position Description:

Web Development and Support Technicians work closely with users of Etrieve Forms and Flow. Primary tasks include providing web design & development services, technical training and support in both a remote and face to face setting.

Job Category: Development, Design, Training and Support
Primary Location: Columbia, SC
Schedule: Full-time/Salary
Travel: Some overnight and weekend travel will be required

Position Responsibilities:

• Scopes, designs and codes electronic forms.
• Provides customers with technical support for solutions purchased from Softdocs as well as provides problem isolation support for third party software solutions.
• Plans and holds onsite and remote customer training on our software solutions.
• Organizes travel plans and represents Softdocs professionally.
• Takes ownership of customer incidents and drives to resolution.
• Troubleshoots network communication issues and provides possible resolutions.
• Thoroughly documents all issues and resolutions in a concise, understandable manner.
• Responds to and follows up on support inquiries by email, telephone, and personal visits when directed.
• Monitors and reports on activities and provides relevant management information on any outstanding issues.
• Liaises and attends meetings necessary to perform duties and aid business and organizational development.
• Attends training and develops relevant knowledge and skills. Is proactive in learning new features and product platforms.

Required Skills and Experience:

• Three to five years of Web Design and Development experience.
• Sound technical knowledge and understanding of Microsoft Windows Server, SQL and networking. Knowledge of HTML,JavaScript and XML/XSL.
• Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
• Ability to work effectively with all levels and disciplines of management and staff.
• Ability to communicate effectively, both orally and in writing.
• Superior troubleshooting and problem-solving ability Proven customer service skills and experience in a customer-focused, deadline-oriented environment.
• Proactive in learning and staying abreast of current technology.

Education & Certifications:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, Graphic Design or a related field.
• Three(3) years of combined experience in information technology or a related field.
• CompTIA Network+, MCP, MCTS, MCSA, MCSE or coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment and may require the employee to carry a cell phone outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• Statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

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