Careers

Current Open Positions

 

Account Development Representative

Position Description:

As a sales development/business development position, Account Development Representatives (ADRs) help Softdocs develop and build relationships with prospects in the Higher Education and K-12 markets. This position works closely with the outside sales and marketing teams on a daily basis, ensuring consistent communication and a deep understanding of the specific needs of our educational prospects.

Softdocs is currently seeking a motivated sales professional to help earn the business of K-12 school districts across the US.

The ideal applicant is highly motivated, outgoing, tech savvy, and unafraid of picking up the phone and being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone and email.

This position is full time, with normal working hours of 8am to 5pm, Monday – Friday. With Softdocs operating at a national level, there may be certain instances when after-hours work is required.

Job Responsibilities:

• Communication (via phone, email and US mail) with prospective customers.
• Prospect research & analysis.
• Follow-up with leads and interested parties (via phone, email and US mail).
• Scheduling of and participation in demonstrations and appointments.
• Aid in the development of company responses to bids and requests for proposal.
• Input of follow-up and prospect related data into Salesforce and other applicable systems.

Additional Tasks that May be Requested:

• Participation in trade shows and conferences at the local, regional and national level.
• Support the sales team with various campaigns and efforts.
• Handle general sales related matters.

Education and Experience:

Bachelors Degree with some sales experience.

Compensation:

Salary + Commission Plan + Benefits

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Application Security Engineer

Introduction:

Engineers at Softdocs are responsible for the structure, design, scalability, security, and coding practices for the products developed at our company. They are expected to understand the marketplace in which their products operate, the characteristics of the user community that rely upon their products and design solutions which delight their customers. They must also understand the technology choices to optimally build these products; decide which technologies they will use and ensure that their solutions will cost effectively meet the needs of our market.

The Application Security Engineer has specialized experience and a passion for “Blue Team” work. Protecting the application, its data, access, and privileges are this person’s primary concern. They will work with the entire Research and Development organization to ensure secure coding standards are understood and practiced. They will work with the architect team to make identity and authorization solutions which are robust and resistant to attacks.

Responsibilities:

• Strategic Design Decisions – Application Security Engineers at Softdocs will be experts in the domain and technology ecosystems for our products. They will make technology and design choices at a strategic level to ensure the best and most cost-effective outcome for the company. This includes cloud services, design patterns, database structures, security practices and coding standards.
• Leadership – Application Security Engineers are the leaders of the development organization, setting the tone for the team in terms of work ethic, building a culture of quality and motivating the team to work together as a cohesive unit.
• Engineering – At Softdocs, leaders lead by example. Application Security Engineers will code reference implementations for their designs, when necessary. They may also choose to be part of a coding effort to write the features and unit tests which will be part of the system. Doing this, they will follow their own coding standards and provide leadership to the sprint teams. While not their primary focus, they will find hard problems they want to solve, look for teams which need help during implementations and pitch-in when necessary.
• Collaboration – The Softdocs development environment is intentionally collaborative where team members are expected to work together to meet customer requirements. Application Security Engineers should have a history of working closely with other teams and providing and receiving honest but respectful feedback on how the system is designed, written, and tested.

Candidate Requirements:

Technical Skills

• 5 years of Software Engineering experience building web-based applications.
• 3 years of experience with identity solutions, including single sign-on experience, and other types of authentication protocols.
• 3 years of experience with designing security solutions for an application on which they have worked. This can include data encryption at rest and in transit, inter-application communication in a secure manner, privilege and claim creation and enforcement as well as other areas of application security.
• Experience understanding security frameworks like OWASP and CWE and applying those principles to sound security designs for applications.
• Having a CISSP certification would be a nice to have.

Communication Skills – Successful candidate must have experience writing clear and relevant documentation which share design concepts with team members. They must be able to work closely with other developers reviewing their designs and code; providing relevant written and oral feedback to improve the team’s output.

Interpersonal Skills – Successful candidate must have experience working in cross functional teams with successful results based upon collaboration. They must have the personality to motivate, resolve conflict, and hold people accountable.

Agile Experience – Successful candidate must have some experience working on agile projects and understand the premise, strengths, and weaknesses of the agile software development process.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements.

Apply

Dev/Ops Engineer

Position Description:

Softdocs is seeking qualified applicants for the role of a Dev/Ops Engineer. Working closely with Softdocs’ engineering and infrastructure operations teams, this position requires a deep understanding of technology at both the infrastructure level and the application development level, as well as the ability to recognize where gaps often exist between these two layers. It is the responsibility of a Softdocs Dev/Ops Engineer to fill any gaps that are detected and take proactive steps to prevent application emergencies from ever happening.

Applicants should have technical expertise in software build and deployment methodologies, as well as test pipeline management. If hired, you will oversee and manage continuous integration & deployment (CI/CD) across all technology solutions and work with dev leads, product owners and test engineers to implement governance and controls to enforce quality standards across the software delivery pipeline and continuously improve release management practices. You will also oversee adherence to deployment windows and release processes, and facilitate appropriate communication channels across teams and with stakeholders.

Job Responsibilities:

• Build, update and automate CI/CD processes for new and existing applications
• Advance the sophistication of Softdocs’ alerting and escalation mechanisms
• Stay up-to-date with contemporary tech trends, advocating when relevant
• Increase system performance with focus on high availability and scalability
• Propose, scope, design and implement various infrastructure architectures
• Collaborate with development and product team members to deliver end-to-end products and features, from conception to delivery

Skills and Experience:

• Strong knowledge and demonstrated understanding of enterprise-class business applications with low-latency, high performance and 24x7 environment
• Successful experience at taking an organization from early stages of automated code delivery to enterprise-grade code integration and code delivery
• 3+ years of hands-on working experience to build CI/CD processes using Microsoft .NET technologies using C# along with build and setup tools specific to MS.NET
• 3+ years of experience as a DevOps/Build/Release Engineer
• 7+ years of IT experience
• A BA/BS degree in computer science, management information systems, or relevant field of study is preferred

Why Softdocs:

Softdocs produces a cloud-based Enterprise Content Management (ECM) system for the education market. As a company, we are passionate about taking care of our customers, because our customers are working hard to produce the next generation of leaders for our world. The less time they spend on administrative headaches the more time they can spend bettering the experience of their students. Our solutions allow them to do this.

We are seeking to hire the right new employee, someone who has been through the CI/CD evolution and understands the success factors and mistakes made along the way, whose experience will provide a positive impact on our company from day one.

At Softdocs, our culture highly values the ideas, experience and thoughts of every employee. Each one of us can come to work and make a difference in the lives of our teammates and the customers we serve. If hired, you will be listened to and see your feedback valued at all levels of management.

We expect our staff to work hard, but we also value work life balance and feel that a healthy employee in all aspects does their best work.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements.

Apply

Higher Education Software Account Executive

Position Description:

***Applicants must have Higher Education SaaS software sales experience***

Softdocs is currently seeking a motivated sales professional to help earn the business of colleges and universities across the US and Canada.

The ideal applicant is highly motivated, tech-savvy, enjoys speaking and presenting publicly, understands the meaning of follow-up and is unafraid of being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone, email and in person to both technical and non-technical audiences.

Job Responsibilities:

• Generate revenue by establishing and executing a territory-based strategic plan to market and sell Softdocs solutions to Higher Education customers and prospects.
• Maintain constant communication (phone, email, mail and in-person) with assigned existing & prospective customers.
• Work with the inside sales team on prospect research & analysis.
• Work with account development team to qualify, schedule and conduct in-person and remote product demonstrations.
• Develop and build company responses to bids and requests for proposal.
• Maintain up-to-date information on accounts, prospects and opportunities in Salesforce.
• Coordinate with the Sales Enablement and Marketing teams on campaign needs in assigned sales territory.
• Attend and speak at trade shows and conferences on Softdocs' behalf.

Skills and Experience:

• Applicants must have Higher Education SaaS software sales experience.
• At least five (5) years experience selling complex enterprise SaaS software solutions to college and university leaders (CIO, CFO, Provost) and staff in the registrar's office, business office, financial aid, admissions/enrollment, human resources, advancement/development and other key departments.
• A deep understanding of SaaS sales practices and the benefits of the Cloud.
• Proven understanding of successful higher education selling strategies, marketplace trends and information systems technology.
• Ability to define and measure goals to track success.
• Verifiable experience exceeding quotas and other expectations.
• Able to perform well in a fast based, technical environment.
• Strong negotiation and customer service skills.
• Comfortable with documenting sales steps and prospect interactions within Salesforce.
• Maintain a team-focused mindset.

Compensation:

Salary + Commission Plan + Benefits

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

K-12 Software Account Executive

Position Description:

***Applicants must have K-12 SaaS software sales experience ***

Softdocs is currently seeking a motivated sales professional to help earn the business of K-12 school districts across the US.

The ideal applicant is highly motivated, tech savvy, enjoys speaking and presenting publicly, understands the meaning of follow-up and is unafraid of being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone, email and in person to both technical and non-technical audiences.

Job Responsibilities:

• Generate revenue by establishing and executing a territory-based strategic plan to market and sell Softdocs solutions to K-12 customers and prospects.
• Maintain constant communication (phone, email, mail and in-person) with assigned existing & prospective customers.
• Work with the inside sales team on prospect research & analysis.
• Work with account development team to qualify, schedule and conduct in-person and remote product demonstrations.
• Develop and build company responses to bids and requests for proposal.
• Maintain up-to-date information on accounts, prospects and opportunities in Salesforce.
• Coordinate with the Sales Enablement and Marketing teams on campaign needs in assigned sales territory.
• Attend and speak at trade shows and conferences on Softdocs' behalf.

Skills and Experience:

• Applicants must have K-12 SaaS software sales experience.
• At least five (5) years experience selling complex enterprise SaaS software solutions to K-12 school district leaders (CFO/CBO, CFO, COO, CIO) and staff in the business office, human resources, special needs, student records and other key departments..
• A deep understanding of SaaS sales practices and the benefits of the Cloud.
• Proven understanding of successful K-12 selling strategies, marketplace trends and information systems technology.
• Ability to define and measure goals to track success.
• Verifiable experience exceeding quotas and other expectations.
• Able to perform well in a fast based, technical environment.
• Strong negotiation and customer service skills.
• Comfortable with documenting sales steps and prospect interactions within Salesforce.
• Maintain a team-focused mindset.

Compensation:

Salary + Commission Plan + Benefits

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Project Manager

Position Description:

As a key member of the Softdocs Professional Services Team, the Project Manager will serve as the primary point of contact for all content management software installation and implementation projects. The Project Manager will be responsible for the scheduling and day to day management of project support resources as well as effectively communicating project-related information to both clients and internal staff.

The ideal candidate will have formal experience leading multiple, complex software implementation projects involving technical resources, business analysts and involving diverse client communities. Additionally, the ideal candidate will show a commitment to outstanding client service, attention to detail, and demonstrate innovative and visionary leadership.

Applicants for this position must currently reside or be willing to relocate to the Columbia, SC area.

Job Responsibilities:

• Provide clients with a positive implementation experience in the deployment of the Softdocs cloud-based and on-premise solutions.
• Manage technical, implementation and training resources to provide consistent and high quality services while ensuring project completion on schedule and on budget.
• Effectively anticipate and manage changes to project tasks, assignments and milestones due to, but not limited to, technical requirements, business requirements and/or other factors.
• Define and regularly communicate easy-to-understand project metrics to assist with managing customer, company and overall project expectations.
• Work closely with the Agile Development, Professional Services, Account Management and Marketing teams to define requirements and execute plans for new services or transitioning existing services.
• Assist the Education Services team with the development and ongoing maintenance of client documentation and relevant training material.
• Provide regular project status reporting to corporate leadership.

Skills and Experience:

• Bachelor’s Degree in a related field or an equivalent combination of education and experience preferred.
• Minimum of two (2) years of successful project management responsibilities with experience leading multiple complex and concurrent technology projects preferred.
• Demonstrated ability to work effectively in teams and with individuals of varying technical skills, abilities and knowledge preferred.
• Excellent interpersonal skills along with excellent written and oral communication skills preferred.
• Project Management Professional (PMP), or similar, training and certification desired.
• Experience in or with K12 and/or Higher Education environments desired.
• Experience working with enterprise-wide content management solutions desired.
• Proficiency with Microsoft Project, Microsoft Office and related business productivity tools desired.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to successfully manage multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to effectively and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Sales Intelligence Intern

Position Description:

Softdocs is currently seeking a intern to join our sales team.

This paid internship will work to support Softdocs’ Higher Education and K-12 sales team through data projects and operations support.

Specific tasks will include, but are not limited to:

• Researching higher education and K12 demographic data like student population, addresses, and institution type
• Working with our sales team on specific outreach initiatives and searching for data specific to their needs
• Hunting for contacts based on personas on institution webpages, directories and LinkedIn
• Updating contacts in Salesforce with new phone numbers, emails, titles, etc. from online sources
• Correcting and modifying inaccurate files and records in Salesforce
• Assisting the sales team with strategic campaigns and outreach efforts
• Identifying and analyzing prospective Higher Education and K-12 customers

Internship Outcomes:

• Learn Salesforce Lightening
• Gain understanding of sales funnel, lead generation, qualification and closing a sale
• Sit in on software demos and account executive calls
• Gain an understanding for how a SaaS software company works

Requirements:

Applicants must be sophomores, juniors or seniors with at least a 3.0 GPA, extremely strong communication skills (verbal + written), willingness to go the extra mile and a desire to help grow the business and learn at the same time.

Compensation:

Hourly pay based upon skills and abilities.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Software Implementation Consultant

Position Description:

Our Business Solutions/Implementation Consultants provide a full range of consulting services and training to our K-12, Higher Education and Local Government customer base. The primary job responsibility is ensuring a customer’s specific business process needs are understood, documented and met during the implementation of our software solutions.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Job Category:Business Process Consulting and Training
Schedule:Full-time/Salaried
Travel:Up to 75%

Position Responsibilities:

• Consults with customers to discover current business processes relating to document handling and workflow.
• Creates functional documentation for solution goals, functionality and features needed Works with technical staff to configure software solutions to meet customer needs.
• Works with the Project Manager to identify appropriate resources to staff project needs.
• Supports the Project Manager to organize project team members to ensure communication and understanding of deadlines, assignments and objectives Assists the Project Manager in managing costs, schedules and overall quality of deliverables.
• Ensures schedule and budget are met. Identifies the need for changes and determines appropriate course of action.
• Oversees the ongoing review of project status, identifies possible risks and works to ensure identified risks are monitored and properly addressed.
• Works in conjunction with team members and stakeholders to anticipate and manage changes to projects such as (but not limited to) technical requirements, business requirements and timelines.
• Determines when additional resources are needed.
• Identifies and gathers information regarding possible solutions that may create additional, different or unique project objectives or results.
• Manages customer, company and overall project expectations through the communication and the use of easy-to-understand project metrics under direction of the Project Manager.

The Ideal Candidate:

• Has experience working with customers to discover business process and workflow needs.
• Experience in the K-12 or Higher Education marketplaces is preferred, but not required.
• Communicates clearly and has experience authoring functional documentation.
• Has experience organizing project team(s) and ensuring communication and understanding of deadlines, assignments and objectives.
• Knows how to identify appropriate resources needed to complete a task.
• Can work with technical staff to deliver a cohesive solution meeting key customer needs.
• Understands how to act as the key point of contact from a project management perspective.
• Can manage costs, schedules and quality of final delivered product Has the ability to multi-task and handle multiple concurrent projects.

Qualifications and Skills:

• Leadership and organizational skills.
• Analytical and problem-solving skills Interpersonal and presentation skills for interacting with team members and clients.
• Written and verbal communication skills.
• Personal computer and business software skills.
• Leadership and negotiation skills to manage project and develop new business.
• Ability to work in a team environment.
• Ability to manage large or multiple projects with changing priorities.
• Ability to deal with ambiguity and change.
• Willingness to travel.

Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• A degree in business administration, information technology, engineering or related field is preferred.
• Two or more years of project planning/management experience.
• Experience working with project management methodology including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices.
• Experience working with productivity and methodology tools that increase project efficiency and effectiveness.
• Experience as a business analyst/process consultant supporting financial or accounting applications.
• Ability to identify business process needs, gather requirements and document from end-users at multiple levels.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Software Sales Intern

Position Description:

Softdocs is currently seeking an intern to join our sales and partnerships team.

This paid internship will work to support Softdocs’ community of prospective Higher Education and K-12 clients as well as strategic business partners.

Specific tasks will include, but are not limited to:

• Assisting the sales team with strategic campaigns and outreach efforts.
• Identifying and analyzing prospective Higher Education and K-12 customers.
• Working with the Sales Enablement and Marketing team on tasks to help generate top of the funnel pipeline.
• Assisting with continuous communication between Softdocs and our strategic partner network.
• Coordinating with internal resources to ensure prospect and partner needs are promptly and thoroughly met.

Requirements:

Applicants must be sophomores, juniors or seniors with at least a 3.0 GPA, extremely strong communication skills (verbal + written), willingness to go the extra mile and a desire to help grow the business and learn at the same time

Compensation:

Hourly Pay based upon skills and abilities.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

System Administrator

Position Description:

The System Administrator / Developer is responsible for designing, developing, implementing, testing and deploying solutions for our internal team, including but not limited to Sales, Support, Finance, HR, Consulting, Marketing and Development. The Administrator must be able to communicate well with internal associate’s and third party vendors with varying technical abilities. They must also be able to demonstrate strong coordination with our existing Operations and IT Teams.

As an Administrator / Developer, job duties will also include the management of other systems including Mavenlink, Zendesk, Accounting Seed and other production systems.

As a key partner to our Sales Team, duties will include designing processes and providing trainings to enhance user experience and maintain clean data within Softdocs Salesforce system.

Other key duties will include regular reporting to all teams throughout the organization that is generated through data-driven insights.

This role is ideal for a System Administrator who wants to maintain an excellent Salesforce ecosystem while growing their area of expertise and experience to include overall Operational Excellence.

Job Responsibilities:

• Serve as a primary System Administrator for the Salesforce.com environment
• Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manages all system data feeds and integrations
• Coordinate the evaluation, scope and completion of new development requests
• Work with our Operations and Executive Management Team to establish suitable processes to support administrative, development and change management activities
• Assist in training of new users and grow the systems skill set across the organization
• Effectively act as the liaison between our users and vendors
• Work independently with members of the user community to define, document and roll out new requirements

Requirements:

• Bachelor’s Degree in IT or related industry experience
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understand, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
• 2+ years Force.com development experience
• 2+ years Java or C# development experience, and 3+ years web application development experience, including solid experience with Java or C#, as well as HTML, JavaScript and CSS
• Located in Columbia, SC

Apply

System Analyst

Position Description:

System Analysts aid Softdocs users and internal resources with software system installation, implementation and configuration, technical inquires, and system troubleshooting. SA’s also aid in determining and documenting processes, issues, and procedures for other team members and departments.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Position Responsibilities:

• Install, configure and manage deployments of Softdocs’ Microsoft .NET/HTML5/SQL based applications and the Windows/SQL servers on which they are installed.
• Facilitate technical discussions between Softdocs Business Analysts and end-users.
• Take ownership of issues when reported or assigned, ensuring challenges are solved and steps taken (technical steps as well as communication with customers and internal resources) are thoroughly logged for future use.
• This includes the creation and maintenance of internal and customer-facing knowledge base articles. Be proactive in learning new features and other product platforms.

The Ideal Candidate:

• Exhibits strong problem-solving skills, with the ability to logically problem solve on the fly.
• Shows enthusiasm for and enjoys solving technical challenges.
• Is able to communicate clearly and has experience authoring functional documentation.
• Understands how to best respond to customer and internal challenges in a polite, straight-forward and informative manner.
• This includes the ability to show comprehension of the issue faced and define (and execute) a plan of action acceptable to all parties.
• Is able to listen and hear what the customer is not saying – while also hearing what they are saying.
• Has the ability to multi-task and handle multiple concurrent projects. Has the ability to learn new concepts and apply them quickly.
• Can determine if a problem is application, operating system or hardware in nature.
• Has the ability to interpret logs in evaluating functional issues.
• Has the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Can maintain effectiveness in varying environments and with different tasks, responsibilities and people.
• Knows how to identify appropriate resources needed to complete a task. Participates actively in team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one’s behavior on others.
• Can establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

Required Education and Experience:

• Associates or Bachelors degree or equivalent combination of education and experience.
• A degree in a technology, engineering or related field is preferred. Two or more years of related work experience.
• Thorough understanding and training in installing, managing, configuring and troubleshooting Microsoft Windows Server and SQL Server. Professional training in IT Systems and network administration.
• This can be from a degree, certificate or on-the-job experience.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Technical Support Representative

Position Description:

Technical Support Representatives provide direct technical support on our software solutions to customers across the US.

The ideal applicant is a highly motivated, tech savvy individual that can apply proper troubleshooting techniques to problems related to printers, scanners, hardware, networking and hardware to issues that arise with licensed software solutions. Applicants must be flexible and able to provide sound guidance and direction to clients in a dynamic, ever-changing environment, as well as have a firm grasp of communication and documentation skills to record and log issues as they arise.

Reports to: Supervisor
Hours: Full time / Salary
Shift: Weekdays; some weekend travel if needed
Department: Software Support Services

Key Responsibilities and Accountabilities:

• Provide customer technical support for products licensed from Softdocs as well as provide problem isolation support for third-party software interactions.
• Plan and execute onsite and remote training sessions on our software solutions while representing Softdocs in a highly professional manner.
• Organize travel plans for any remote sessions
• Take ownership of customer incidents and drive to resolution.
• Troubleshoot network communication issues and provide possible resolutions.
• Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
• Respond to and follow up on support inquiries by email, telephone, and personal visits when directed.
• Monitor and report on activities and provide relevant management information on any outstanding issues.
• Liaise and attend meetings necessary to perform duties and aid business and organizational development.
• Attend training and develop relevant knowledge and skills.
• Be proactive in learning new features and other product platforms.
• Exhibit strong problem-solving skills; use basic action workflow.
• Manage multiple issues in a fast-paced environment.

Successful Candidates:

The ideal candidate is a seasoned customer service representative with troubleshooting skills in the Windows Server environment and a strong functional knowledge of SQL Server 2003 and above. Network skills are highly desired. They will also possess the potential to grow as high levels of creativity and imagination will assist them along the way. Travel may be required and a clean driving record is a plus.

Minimum Qualifications:

• Technical knowledge of server hardware and operating system software.
• Technical knowledge of networks.
• Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
• Ability to clearly convey instructions for system use and operation to users.
• Ability to work effectively with all levels and disciplines of management and staff.
• Ability to communicate effectively, both orally and in writing.
• Physical ability to perform the essential functions of the job.

Education and Experience:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, or a related field.
• Four (4) years of combined experience in information technology or a related field.
• Coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment. Duties may require the employee to carry a cell phone or pager outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

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Vice President of Marketing

About Softdocs

Softdocs is a Columbia, SC based software company focused on providing enterprise content management and workflow solutions to the education marketplace. As a SC Best Place to Work with a multi-year presence on the Inc. 5000, Softdocs is an excellent place to begin or grow your career.

Position Overview

Softdocs is currently seeking a unique, talented and capable individual who brings the ability to help define, shape and lead the strategic, long-term marketing direction of our company while also taking a hands-on role executing the tactics that create demand and new customers.

The VP of Marketing is an important and strategic executive position. This position will own all aspects of the company’s marketing activities, reporting to the CEO and working closely with leaders of our Sales, Professional Development, Professional Services and Support teams. Ultimately, the VP of marketing will be responsible for driving pipeline and sales enablement for a fast growing, private equity backed SaaS business.

We seek an individual who has the intellect, drive, passion, energy and experience to lead the company to success via creative and cost-effective marketing programs. Ideally the candidate will have leadership experience in the Enterprise Content Management and Workflow space and have deep experience with bringing SaaS products to launch. The candidate will be tasked to drive brand awareness and new customer acquisition in the US. This role will be responsible for outbound and inbound marketing including lead generation, demand generation, and driving top-of-the-funnel awareness.

This position is responsible for planning, organizing, staffing, training, and managing all marketing functions to achieve company objectives of sales, growth, profitability, and visibility while ensuring a consistent marketing message. Working directly with partners, customers, and sales reps, the VP of Marketing will develop and execute high touch marketing programs that generate leads and pipeline, build awareness of Softdocs in target segments, and build customer advocacy.

Additional Responsibilities

• Partner with the leadership team with the sole ambition of driving ARR growth and ARR retention.
• Own all pipeline targets and ensure targets are met.
• Set the market positioning and messaging for the company ensuring and extending a strong brand for the company and its products.
• Increase brand awareness perception in the Higher Education and K-12 markets.
• Create, manage, coordinate and execute all marketing strategies and implement tactical plans that drive pipeline.
• Set the marketing strategy, leadership and direction for effective inbound and outbound lead and demand generation.
• Create the company’s content strategy that consistently creates and publishes meaningful content – on our website, distributed broadly and for use internally.
• Drive influencers and analysts to speak, write, and recommend the company and its products.
• Achieve targeted results and ensure timely and effective execution of marketing tactics and programs.
• Develop, execute and track integrated marketing programs that support the acquisition of new customers and drive revenue.
• Analyze, evaluate, plan and execute on both existing and potential marketing activities and strategies.
• Develop benchmark criteria to measure the efficiency and effectiveness of marketing programs.
• Measure the effectiveness of the marketing department and implement improvements as required.
• Coach, mentor, and raise the team’s ability to deliver and exceed expectations while creating opportunities for top talent.

Desired Skills and Experience

• 5+ years of marketing leadership experience with a minimum of 2 years in the enterprise software market strongly preferred.
• BS/BA degree or equivalent (MBA a plus).
• Experience bringing new SaaS products and solutions to market.
• Demonstrable experience hitting pipeline targets for a growth SaaS business.
• Quantifiable evidence of your marketing leadership resulting in sustained, strong revenue and pipeline growth.
• Proven leadership experience in a fast-paced company with overall responsibility for meeting the company’s marketing objectives, leading its marketing strategy and setting its marketing vision and direction.
• Ability to develop strongly differentiated product and solutions positioning and messaging.
• A complete mix of marketing experience – demand generation, lead generation, partner marketing, field marketing, online, advertising, promotions and PR.
• Must be able to demonstrate creative thinking with analytical rigor and a commitment to meet the financial goals and other key performance indicators (qualified leads, conversion rates, etc) of the company.
• Experience designing and running small and large-scale customer events and demonstrates ability to serve as the face of the company during events.
• Strategic positioning experience, ideally in an aggressive, ever changing environment.
• Hands on experience with Salesforce and Pardot.
• Outstanding leadership skills that motivate employees to exceed expectations and ensures accountability for results that maximize contribution to business objectives.
• Ability to articulate a vision and strategy in a way that inspires and motivates a team and focuses their energy on achieving business goals; proven track record of recruiting, developing, managing and mentoring a team of professional marketing professionals.
• Demonstrates a “time is of the essence” mentality resulting in a sense of urgency in driving meaningful and measurable results.
• Experience leading sales/business development is a big plus.

Other Information

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply

Vice President of People

About Softdocs

Softdocs is a Columbia, SC based software company focused on providing enterprise content management and workflow solutions to the education marketplace. As a SC Best Place to Work with a multi-year presence on the Inc. 5000, Softdocs is an excellent place to begin or grow your career.

Position Overview

Softdocs is currently seeking a unique, talented and capable individual who brings the ability to help define, shape and lead the strategic, long-term people direction of our company while also taking a hands-on role executing the tactics that drive employee success for a rapidly growing SaaS business.

The VP of People is an important and strategic executive position. This is the first executive People role at Softdocs and will report directly to the CEO with the sole goal of building and driving the success of the employees at Softdocs. This position will own all aspects of the company’s people activities, including talent recruiting, performance management, HR administration, benefits, DEI, and maintaining and driving a culture of growth and collaboration.

We seek an individual who has the intellect, drive, passion, energy and experience to lead the company to success. The ideal candidate will have leadership experience at a rapidly growing, fast paced, software business.

Responsibilities

• Partner with the leadership team to ensure employee success, growth, and retention.
• Provide leadership and guidance for all human resources support across the business on the most complex issues, supporting staff, managers and executives in all related areas and regions including: diversity/inclusion, recruitment, performance management, compensation and rewards, staff relations, benefits, culture, and people development.
• Partner with the CEO and senior leaders to develop optimal organizational structures that support growth and scale.
• Drive the buildout of a 360 feedback and performance management structure, ensuring that job descriptions, performance standards, and performance evaluation processes promote operational excellence and accountability.
• Design the on-going process and execution of employee onboarding, training and development programs to improve staff skills, leadership competencies, communication, and effectiveness.
• Build, support and grow a true DEI initiative that promotes diversity and inclusion within the company and ensures Softdocs can attract top talent across the country.
• Participate actively in strategic and operational planning with the executive team.
• Help build cross-departmental collaboration and internal communications across the organization.
• Design and implement on-going improvements to talent management strategies and programs including recruitment, training and development, engagement, retention, and succession.
• Continually assess HR policies, procedures, and programs. Recommend, communicate, and oversee implementation of new policies, internal processes, and creative ideas as needed or as market demands.
• Utilize experience and data to help guide decision making, and allow the company to scale effectively and efficiently.
• Be able to communicate at all levels in the company and to support business development and change.
• Oversee effective use of tools and systems to collect, maintain, and analyze personnel data. Translate relevant employee data into insights which drive action plans at appropriate levels.
• Oversee the organization’s compliance with all legislation pertaining to personnel matters. Maintain knowledge of industry trends, employment legislation, and cost efficient solutions.
• Collaborate with Finance to design and implement the organization's compensation and benefits strategy including bonus programs, using external and internal benchmarking and ROI analysis.

Desired Skills and Experience

• 5+ years of people and HR leadership experience at an early stage or rapidly growing software business. Experience at a private equity backed software company is highly desired.
• Experience building and managing highly productive HR and Recruiting teams.
• Strong understanding of the interviewing process, benefits administration, payroll, and other operational functions.
• True commitment to DEI and experience incorporating DEI initiatives into the strategy of the business.
• Knowledge of employment laws and regulations.
• Startup and founding HR experience a very big plus!
• HR Certification (SHRM, HRCI).
• BS/BA degree or equivalent (MBA a plus).




Other Information

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

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Web Development & Support Technician

Position Description:

Web Development and Support Technicians work closely with users of Etrieve Forms and Flow. Primary tasks include providing web design & development services, technical training and support in both a remote and face to face setting.

Job Category: Development, Design, Training and Support
Primary Location: Columbia, SC
Schedule: Full-time/Salary
Travel: Some overnight and weekend travel will be required

Position Responsibilities:

• Scopes, designs and codes electronic forms.
• Provides customers with technical support for solutions purchased from Softdocs as well as provides problem isolation support for third party software solutions.
• Plans and holds onsite and remote customer training on our software solutions.
• Organizes travel plans and represents Softdocs professionally.
• Takes ownership of customer incidents and drives to resolution.
• Troubleshoots network communication issues and provides possible resolutions.
• Thoroughly documents all issues and resolutions in a concise, understandable manner.
• Responds to and follows up on support inquiries by email, telephone, and personal visits when directed.
• Monitors and reports on activities and provides relevant management information on any outstanding issues.
• Liaises and attends meetings necessary to perform duties and aid business and organizational development.
• Attends training and develops relevant knowledge and skills. Is proactive in learning new features and product platforms.

Required Skills and Experience:

• Three to five years of Web Design and Development experience.
• Sound technical knowledge and understanding of Microsoft Windows Server, SQL and networking. Knowledge of HTML,JavaScript and XML/XSL.
• Understanding of word processing, spreadsheet, database, electronic mail, and scheduling software.
• Ability to work effectively with all levels and disciplines of management and staff.
• Ability to communicate effectively, both orally and in writing.
• Superior troubleshooting and problem-solving ability Proven customer service skills and experience in a customer-focused, deadline-oriented environment.
• Proactive in learning and staying abreast of current technology.

Education & Certifications:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, Graphic Design or a related field.
• Three(3) years of combined experience in information technology or a related field.
• CompTIA Network+, MCP, MCTS, MCSA, MCSE or coursework toward becoming a Microsoft Certified Professional.

Working Conditions:

Duties are primarily performed in an office environment and may require the employee to carry a cell phone outside of normal business hours.

Physical Abilities:

• Ability to sit at a workstation for extended periods.
• Ability to stand, work and drive throughout the day.
• Occasional ability to lift, carry and put away parcels weighing up to 50 pounds.

Other Abilities:

• Ability to handle multiple interruptions and adjustments to priorities throughout the day.
• Ability to communicate effectively with diverse individuals, and to calmly and efficiently resolve problems.
• Ability to organize effectively, set priorities, manage workload, and handle multiple responsibilities in order to meet deadlines.

Other Information:

• As an absolute condition of employment, employees are required upon hire to sign a drug-free workplace agreement.
• Employment is subject to applicant/employee criminal background check.
• Statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.

Apply