Careers

Current Open Positions

 

Account Development Representative

Position Description:

As a sales development/business development position, Account Development Representatives (ADRs) help Softdocs develop and build relationships with prospects in the Higher Education and K-12 markets. This position works closely with the outside sales and marketing teams on a daily basis, ensuring consistent communication and a deep understanding of the specific needs of our educational prospects.

Softdocs is currently seeking a motivated sales professional to help earn the business of K-12 school districts across the US.

The ideal applicant is highly motivated, outgoing, tech-savvy, and unafraid of picking up the phone and being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone and email.

This position is full-time, with normal working hours of 8 AM to 5 PM, Monday – Friday. With Softdocs operating at a national level, there may be certain instances when after-hours work is required.

Job Responsibilities:

• Communication (via phone, email and US mail) with prospective customers.
• Prospect research & analysis.
• Follow-up with leads and interested parties (via phone, email and US mail).
• Scheduling of and participation in demonstrations and appointments.
• Aid in the development of company responses to bids and requests for proposal.
• Input of follow-up and prospect-related data into Salesforce and other applicable systems.

Additional Tasks that May be Requested:

• Participation in trade shows and conferences at the local, regional and national levels.
• Support the sales team with various campaigns and efforts.
• Handle general sales-related matters.

Education and Experience:

Bachelors Degree with some sales experience.

Compensation:

Salary + Commission Plan + Benefits

Apply

Client Support Representative

Position Description:

Client Support Representatives provide direct support on our software solutions to customers across the US.

The ideal applicant is a highly motivated, tech-savvy individual that can apply proper troubleshooting techniques to problems related to our Etrieve Platform. Applicants must be flexible and able to provide sound guidance and direction to clients in a dynamic, ever-changing environment, as well as have a firm grasp of communication and documentation skills to record and log issues as they arise. Providing a positive Customer Experience is the number one goal of the ideal candidate.

Reports to: Manager of Support

Shift: Weekdays

Department: Software Support Services

Key Responsibilities and Accountabilities:

• Provide professional, friendly technical support for products licensed from Softdocs
• Communicate in a clear and positive manner to work towards resolution
• Take pride in detail of documentation for all issues and resolutions
• Stay in constant communication with clients regarding the progress of their case
• Respond to and follow up on support inquiries by email, support tools, chat, telephone
• Monitor and report on activities and provide relevant management information on any outstanding issues
• Liaise and attend meetings necessary to perform duties and aid business and organizational development
• Attend training and develop relevant knowledge and skills
• Be proactive in learning new features and other product platforms
• Provide feedback and support for internal documentation
• Exhibit strong problem-solving skills
• Manage multiple issues in a fast-paced environment
• Work in a team environment with local and remote team members

Minimum Qualifications:

• Technical knowledge of Microsoft SQL Server or comparable database using DML commands
• Technical knowledge of web development – HTML, CSS and Javascript
• Technical knowledge of servers and networks
• Ability to clearly convey instructions for application use and operation to users
• Ability to work effectively with all levels and disciplines of management and staff
• Ability to communicate effectively, both orally and in writing

Education & Experience::

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and abilities required. Examples include (but are not limited to):

• Bachelors or Associates Degree in Computer Science, Information Services, Data Processing, or a related field
• 1-5 years of related experience in information technology or a related field
• 1-5 years of related customer service experience

Apply

Director, Product Management

Position Description:

Softdocs is seeking a passionate and strategic leader who will play a pivotal role in the future of our company and product. The Director of Product Management will be responsible for the vision and strategy of our technology platforms. You’ll be working closely with our development team, partnering with clients, collaborating with the marketing and support teams, as well as providing the overall vision for the product roadmap.

Job Responsibilities:

• Lead, manage and mentor a team of product managers and related personnel
• Lead, define, represent, and communicate product strategy to all stakeholders
• Product lifecycle management from concept to launch of the product(s) across all products/product lines
• Drive product growth and adoption by enabling our Sales team with market leading features and our Services team with a highly adoptable and functional product
• Assess product development sprints and enhancement opportunities
• Product planning and assignment of tasks and deliverables
• Develop and manage to budgets, forecasts, and metrics
• Monitor product development sprints and evaluate results
• Own the product roadmap and communicate with C-level staff, board members, customers, and other stakeholders
• Lead Product Managers to assess product mix and marketing strategy
• Monitor and manage strategic plans for each product or product lines
• Define pricing and competitive positioning for each product
• Drive innovative ideas, solutions and products through leadership and decisive action
• Build incredible teams and processes to deliver products that satisfy the needs of customers
• Become the key evangelist of Etrieve and participate in press activities, conferences, discussions with thought leaders and market analysts
• Hire and retain high performing talent

Qualifications & Skills:

• B.S. in a technical field required. Advanced degree a plus
• 10 or more years of experience within product management, with prior experience leading teams
• Strategic & creative thinker with the ability to craft go-to-market strategies and campaigns in collaboration with marketing
• Demonstrated knowledge of operational issues with (portfolio management, risk management, etc.)
• Able to formulate and implement global strategies for products
• Customer-centric mindset with the capability of translating that into the product development process
• Successfully implemented data-driven processes to turn a vision into an actionable roadmap
• People leader with demonstrated success in leading and mentoring the research, design, and development team
• Strong project management skills and attention to detail
• Understand the user experience and design
• Able to distill product roadmaps into digestible and relevant presentations to key customers and partners
• Drive product analytics to understand feature usage, comprehension, and optimization
• Excellent verbal and oral communication skills
• Curiosity and willingness to experiment, fail fast, learn and adapt; flexibility to learn from the past

Apply

Higher Education Software Account Executive

Position Description:

***Applicants must have Higher Education SaaS software sales experience***

Softdocs is currently seeking a motivated sales professional to help earn the business of colleges and universities across the US and Canada.

The ideal applicant is highly motivated, tech-savvy, enjoys speaking and presenting publicly, understands the meaning of follow-up and is unafraid of being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone, email and in-person to both technical and non-technical audiences.

Job Responsibilities:

• Generate revenue by establishing and executing a territory-based strategic plan to market and sell Softdocs solutions to Higher Education customers and prospects.
• Maintain constant communication (phone, email, mail and in-person) with assigned existing & prospective customers.
• Work with the inside sales team on prospect research & analysis.
• Work with account development team to qualify, schedule and conduct in-person and remote product demonstrations.
• Develop and build company responses to bids and requests for proposal.
• Maintain up-to-date information on accounts, prospects and opportunities in Salesforce.
• Coordinate with the Sales Enablement and Marketing teams on campaign needs in assigned sales territory.
• Attend and speak at trade shows and conferences on Softdocs' behalf.

Skills and Experience:

• Applicants must have Higher Education SaaS software sales experience.
• At least five (5) years experience selling complex enterprise SaaS software solutions to college and university leaders (CIO, CFO, Provost) and staff in the registrar's office, business office, financial aid, admissions/enrollment, human resources, advancement/development and other key departments.
• A deep understanding of SaaS sales practices and the benefits of the Cloud.
• Proven understanding of successful higher education selling strategies, marketplace trends and information systems technology.
• Ability to define and measure goals to track success.
• Verifiable experience exceeding quotas and other expectations.
• Able to perform well in a fast based, technical environment.
• Strong negotiation and customer service skills.
• Comfortable with documenting sales steps and prospect interactions within Salesforce.
• Maintain a team-focused mindset.

Compensation:

Salary + Commission Plan + Benefits

Apply

K-12 Software Account Executive

Position Description:

***Applicants must have K-12 SaaS software sales experience ***

Softdocs is currently seeking a motivated sales professional to help earn the business of K-12 school districts across the US.

The ideal applicant is highly motivated, tech-savvy, enjoys speaking and presenting publicly, understands the meaning of follow-up and is unafraid of being told no. In addition, they must have a firm grasp of the English language and communicate clearly and effectively via telephone, email and in-person to both technical and non-technical audiences.

Job Responsibilities:

• Generate revenue by establishing and executing a territory-based strategic plan to market and sell Softdocs solutions to K-12 customers and prospects.
• Maintain constant communication (phone, email, mail and in-person) with assigned existing & prospective customers.
• Work with the inside sales team on prospect research & analysis.
• Work with account development team to qualify, schedule and conduct in-person and remote product demonstrations.
• Develop and build company responses to bids and requests for proposal.
• Maintain up-to-date information on accounts, prospects and opportunities in Salesforce.
• Coordinate with the Sales Enablement and Marketing teams on campaign needs in assigned sales territory.
• Attend and speak at trade shows and conferences on Softdocs' behalf.

Skills and Experience:

• Applicants must have K-12 SaaS software sales experience.
• At least five (5) years experience selling complex enterprise SaaS software solutions to K-12 school district leaders (CFO/CBO, CFO, COO, CIO) and staff in the business office, human resources, special needs, student records and other key departments..
• A deep understanding of SaaS sales practices and the benefits of the Cloud.
• Proven understanding of successful K-12 selling strategies, marketplace trends and information systems technology.
• Ability to define and measure goals to track success.
• Verifiable experience exceeding quotas and other expectations.
• Able to perform well in a fast based, technical environment.
• Strong negotiation and customer service skills.
• Comfortable with documenting sales steps and prospect interactions within Salesforce.
• Maintain a team-focused mindset.

Compensation:

Salary + Commission Plan + Benefits

Apply

RFP Manager

Position Description

The RFP Manager is responsible for managing the RFP response through the opportunity lifecycle from initial receipt of the RFP to final submission and managing deal close activities related to processing. As an individual contributor, you will consistently generate a professional work product and must demonstrate a proven ability to collaborate with multiple departments within the company.

Pertaining to RFP management, this position will be responsible for:

• Locating and evaluating RFPs / RFIs
• creating the outline of the response document
• completing corporate and procurement requirements parts of document
• managing internal teams to ensure the rest of the response is completed on time
• completing the final package and sending it out

Key responsibilities include:

• Lead Proposal Kickoff Meeting and status calls
• Create and pre-­populate proposal shell with boilerplate and then create tasks required of others to complete the response
• Establish timelines and assign tasks for the timely completion of responses
• Schedule and lead RFP status calls
• Manage and monitor proposal progress and take appropriate action to maintain deadlines
• Ensure proper and timely submission of proposals, in compliance with mandatory procedures, legal review, approval and sign-­off, publishing and packaging of final product
• Collaborate with members of the proposal team to develop style and content standards for proposals
• Produce and perform rigorous quality assurance on both draft and final products
• Collaborate with the sales team to gain an appropriate understanding of the sales strategy and how it clearly conveys the proper business perspective, key messages, value proposition, and differentiators against our competition
• Responsible for high­ quality content and appearance of the final proposal product and the on­-time delivery of the proposal
• Maintain accurate response templates and content in our internal RFP repository
• Generates final packages for signature of new clients and obtains necessary documentation to close deals within Salesforce (tax exempt certificates, purchase orders, etc.)
• Interacts with internal teams as needed regarding order processing and later providing confirmation and status updates
• Helps maintain Salesforce accounts for Sales and Client Success, and other teams across the organization as needed
• Aggregates and analyzes information to provide insight to sales teams as related to competitive information
• All other tasks assigned by direct manager or business

Additional Qualifications

• The ability to use standard English writing styles and structures to write proposals; this includes the ability to research and synthesize information from multiple sources (subject matter experts, previous proposals) into a cohesive, easy-to-read, and persuasive final product
• Experience in a dynamic, fast paced environment supporting critical business development activities
• Strong analytical, organizational, and communication skills
• Ability to work on multiple projects and adapt to various people and working styles under tight deadlines
• Candidate needs to possess good team work and embrace internal interaction with other coworkers

Preferred Experience

• A minimum of 3 years experience managing, writing, and coordinating RFP/RFI responses or other sales proposals
• Background in education, local government, and construction management would be preferred

Apply

Sales Intelligence Intern

Position Description:

Softdocs is currently seeking a intern to join our sales team.

This paid internship will work to support Softdocs’ Higher Education and K-12 sales team through data projects and operations support.

Specific tasks will include, but are not limited to:

• Researching higher education and K12 demographic data like student population, addresses, and institution type
• Working with our sales team on specific outreach initiatives and searching for data specific to their needs
• Hunting for contacts based on personas on institution webpages, directories and LinkedIn
• Updating contacts in Salesforce with new phone numbers, emails, titles, etc. from online sources
• Correcting and modifying inaccurate files and records in Salesforce
• Assisting the sales team with strategic campaigns and outreach efforts
• Identifying and analyzing prospective Higher Education and K-12 customers

Internship Outcomes:

• Learn Salesforce Lightening
• Gain understanding of sales funnel, lead generation, qualification and closing a sale
• Sit in on software demos and account executive calls
• Gain an understanding for how a SaaS software company works

Requirements:

Applicants must be sophomores, juniors or seniors with at least a 3.0 GPA, extremely strong communication skills (verbal + written), willingness to go the extra mile and a desire to help grow the business and learn at the same time.

Compensation:

Hourly pay based upon skills and abilities.

Apply

Scrum Master

Position Description:

At Softdocs, the Scrum Master is responsible for leading Scrum teams and doing what it takes to make the Scrum teams be as effective as possible. They work within the team to resolve conflict, work outside the team to remove barriers and work within the entire organization to promote the Scrum process so that Softdocs builds relevant, customer defined, excellent software.

”The Scrum Master is a servant-leader for the Scrum Team. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which are not. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.” (From The Scrum Guide)

Servant leader of Scrum Team

The Scrum Master is looked to by the organization and the team as the leader of that team. Leaders do not do everything, they ensure that their teams are operating at maximum efficiency and work to resolve roadblocks, impediments and conflicts within and external to the team for the maximum output. This objective will be measured by the effectiveness of the team itself. In the end, if the Scrum Teams are producing value defined by the product owners and meeting the needs of the business, this will be considered a win for the Scrum Master.

Product Owner Interaction

The Scrum Master serves the Product Owners by ensuring the sprint goals, scope and the domain of the product are understood by all members of the team. They ensure that the process of backlog management is effective at communicating the priorities and the detail to the team to produce software in which our customers will delight. They will ensure that the metrics and business cases used to drive the backlog are understood by developers and testers so that they understand the why about a feature which will help drive quality development and testing. Finally, as priorities change, the Scrum Master helps the entire team understand why these changes occur or pushes back on the organization to reduce the amount of focus churn for their teams.

Development Interaction

The Scrum Master will coach the development teams towards self-organization. They will ensure that the team is staffed with the right resources to accomplish the goals, either ensuring team members have training or by adding or subtracting individuals from the team. They listen to the developers for impediments and resolve these within or external to the team. They help facilitate Scrum Events to maximize their purpose to accomplish the spirit of ceremony.

Organization Interaction

The Scrum Master is the face of their team to the organization helping stakeholders and doubters through the adoption of the Scrum framework. Sprint Reviews conducted by the product owners should be organized and watched by Scrum Masters to ensure that they are affective, and that stakeholder feedback is constructive, understood and acted upon by the sprint team. They should develop metrics that the organization can see the progress of their teams quantitatively. If organization change must happen to improve the performance of their team, they need to be involved in defining and ensuring these changes are implemented within the company in a manner which makes their team more productive.

Collaboration

Scrum Masters must build relationships across the organization including customers, marketing, sales, services and architecture to ensure they understand the point of the product and the market it serves so that they can lead their team to make the company successful.

Apply

Senior Director, Client Success and Support

Position Description:

Softdocs is seeking a passionate, consultative, strategic, high-empathy leader who can lead our Client Success and Support organizations toward exceeding customer expectations as we continue to grow and scale. The Softdocs Client Organization includes four key teams: Success, Support, Implementation Services, and Operations. As Sr. Director of Client Success and Services, you will be responsible for our new Success organization as well as our established Support organization. The role combines strategy, execution, management and leadership to drive growth and adoption of our technology, ensure renewals, reduce churn, and glean strategic insights that improve value.

Job Responsibilities:

• Member of the senior Client Services leadership team reporting directly to the VP of Client Services
• Reflect the Softdocs values in all decisions and interactions with the team and other departments
• Coach, develop, and drive performance of the team
• Responsible for P&L management for Client Success and Support to ensure revenue and contribution margin attainment utilizing standard financial models
• Empowered to take accountability for team and team’s results
• Align team processes and procedures, collaborate and build relationships toward global and local consistency
• Lead a new Success team by setting the vision, goals, and playbacks needed to have a high functioning team of Client Success Managers
• Drive adoption, retention, and raving fans across Softdocs Customer base
• Senior Leadership for Customer Success and Support teams
• Set goals, action plans, playbooks, and key metrics for CSM teams in different customer tiers with different levels of customer touch; manage against and create new standardized playbooks and interventions for each point in the customer journey
• Lead strategic, cross-functional initiatives such as customer journeys, maturity models, voice-of-customer, and product feedback
• Build strong relationships and collaborate cross-functionally to drive market readiness, sales handoffs, customer marketing, training actions, services deployment, and effective support to drive a seamless customer experience
• Own accurate forecasting, account assignments and bandwidth management processes
• Regularly engage with customers to build relationships, expand empathy, and resolve issues of escalation
• Build relationships and advocacy with senior roles inside of our customers
• Employ a strong strategic vision to evolve CSM program toward a tailored, best-in-class experience for larger and more strategic customers
• Make timely decisions and implement strategies to drive customer success
• For Support, define and deliver core business KPIs to measure key behaviors and client outcomes including client communications/responsiveness, resolution rates, throughput, and SLAs
• Hire and retain high performing, consultative talent

Qualifications:

• 8+ years of client success and support leadership experience
• Proven track record leading a successful CSM team in a growth-oriented environment
• Results-driven leader who is fearless about execution and not afraid to dig into the details with the front-line team (aka has grit)
• An empathic leader with a desire to build a world-class organization within the constraints of a responsibly managed business
• Strong process orientation, with a total-system mindset and experience rolling out global processes and programs
• Strong perspective rooted in professional experience, paired with willingness to listen carefully, explore new ideas, and coach
• Curiosity and willingness to experiment, fail fast, learn, and adapt; flexibility to learn from what you’ve done in the past
• Professional services leadership experience is a plus

Apply

Senior Product Marketing Manager

The role:

Are you a scrappy product marketer? Are you passionate about solving customer problems with industry leading solutions? If so, we may have role for you, we need a senior product marketing manager that will ensure our solutions are differentiated, and we have a winning go-to-market strategy. Reporting to the Vice President of Growth and Product Marketing, you will lead and drive the messaging and positioning and execute a variety of product marketing functions across the business. You will work cross-functionally with Softdoc’s sales, services, marketing, product, and operations teams to deliver on joint initiatives that enable Softdoc’s to win in the market at scale.

The day to day:

• Deliver creative and compelling messaging that clearly articulates and reinforces Softdoc’s unique brand and value proposition across buyer personas and use cases.
• Support demand generation campaigns by creating high-value content like white papers, eBooks, solution briefs, webinars, landing pages and blogs.
• Help develop and deliver sales training content and assets like solution sheets, brochures, emails, and demo videos to accelerate sales pipeline growth and conversion.
• Develop market positioning and rationale to demonstrate how Softdoc differentiates against competition.
• Execute key elements of product launches including messaging and positioning, internal communications, and field/event marketing.
• Partner with product management and solution architects to distill key functionality and benefits into core product marketing assets.
• Coordinate the creation and update of website, thought leadership, and social media content.
• Help support and manage key conferences and events including speaker selection, content reviewers, messaging support, and related event staff management.
• Act as a spokesperson for our products and solutions.

About you:

• You love the art of telling a great story – that focuses on the “so what” not just features and benefits
• You have a demonstrated track record of creating compelling product and solution narratives, customer testimonials, and thought leadership content.
• Product marketing experience within B2B SaaS / technology companies. 5+ years of relevant or equivalent experience desired.
• You love to get into the details and drive projects to successful completion.
• Very strong written and verbal communication skills.
• You are a team player who can work across departments to ensure the best outcome for the business.

Why you’re a great fit:

• You have a growth mindset with a bias towards action and the ability to flex in a fast-paced environment.
• You are familiar with the Edtech market or have a passion for this market and are willing to put the time in to becoming fluent.
• You have a strong sales and customer orientation with a passion for software.
• You have a can-do attitude and use creativity and excellent judgment to find innovative ways to get the job done.
• You are highly approachable and can represent our organization in a way that leaves lasting impressions.
• You are naturally curious and always looking for learning opportunities.

Apply

Software Implementation Consultant

Position Description:

Our Business Solutions/Implementation Consultants provide a full range of consulting services and training to our K-12, Higher Education and Local Government customer base. The primary job responsibility is ensuring a customer’s specific business process needs are understood, documented and met during the implementation of our software solutions.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Job Category: Business Process Consulting and Training
Schedule: Full-time/Salaried
Travel: Up to 75%

Position Responsibilities:

• Consults with customers to discover current business processes relating to document handling and workflow.
• Creates functional documentation for solution goals, functionality and features needed Works with technical staff to configure software solutions to meet customer needs.
• Works with the Project Manager to identify appropriate resources to staff project needs.
• Supports the Project Manager to organize project team members to ensure communication and understanding of deadlines, assignments and objectives Assists the Project Manager in managing costs, schedules and overall quality of deliverables.
• Ensures schedule and budget are met. Identifies the need for changes and determines appropriate course of action.
• Oversees the ongoing review of project status, identifies possible risks and works to ensure identified risks are monitored and properly addressed.
• Works in conjunction with team members and stakeholders to anticipate and manage changes to projects such as (but not limited to) technical requirements, business requirements and timelines.
• Determines when additional resources are needed.
• Identifies and gathers information regarding possible solutions that may create additional, different or unique project objectives or results.
• Manages customer, company and overall project expectations through the communication and the use of easy-to-understand project metrics under direction of the Project Manager.

The Ideal Candidate:

• Has experience working with customers to discover business process and workflow needs.
• Experience in the K-12 or Higher Education marketplaces is preferred, but not required.
• Communicates clearly and has experience authoring functional documentation.
• Has experience organizing project team(s) and ensuring communication and understanding of deadlines, assignments and objectives.
• Knows how to identify appropriate resources needed to complete a task.
• Can work with technical staff to deliver a cohesive solution meeting key customer needs.
• Understands how to act as the key point of contact from a project management perspective.
• Can manage costs, schedules and quality of final delivered product Has the ability to multi-task and handle multiple concurrent projects.

Qualifications and Skills:

• Leadership and organizational skills.
• Analytical and problem-solving skills Interpersonal and presentation skills for interacting with team members and clients.
• Written and verbal communication skills.
• Personal computer and business software skills.
• Leadership and negotiation skills to manage project and develop new business.
• Ability to work in a team environment.
• Ability to manage large or multiple projects with changing priorities.
• Ability to deal with ambiguity and change.
• Willingness to travel.

Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• A degree in business administration, information technology, engineering or related field is preferred.
• Two or more years of project planning/management experience.
• Experience working with project management methodology including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices.
• Experience working with productivity and methodology tools that increase project efficiency and effectiveness.
• Experience as a business analyst/process consultant supporting financial or accounting applications.
• Ability to identify business process needs, gather requirements and document from end-users at multiple levels.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone outside of normal business hours.

Apply

Software Sales Intern

Position Description:

Softdocs is currently seeking an intern to join our sales and partnerships team.

This paid internship will work to support Softdocs’ community of prospective Higher Education and K-12 clients as well as strategic business partners.

Specific tasks will include, but are not limited to:

• Assisting the sales team with strategic campaigns and outreach efforts.
• Identifying and analyzing prospective Higher Education and K-12 customers.
• Working with the Sales Enablement and Marketing team on tasks to help generate top of the funnel pipeline.
• Assisting with continuous communication between Softdocs and our strategic partner network.
• Coordinating with internal resources to ensure prospect and partner needs are promptly and thoroughly met.

Requirements:

Applicants must be sophomores, juniors, or seniors with at least a 3.0 GPA, extremely strong communication skills (verbal + written), willingness to go the extra mile and a desire to help grow the business and learn at the same time

Compensation:

Hourly Pay based upon skills and abilities.

Apply

System Analyst

Position Description:

System Analysts aid Softdocs users and internal resources with software system installation, implementation and configuration, technical inquires, and system troubleshooting. SA’s also aid in determining and documenting processes, issues, and procedures for other team members and departments.

To gain a full perspective on our professional services offerings, please visit our Services Page.

Position Responsibilities:

• Install, configure and manage deployments of Softdocs’ Microsoft .NET/HTML5/SQL based applications and the Windows/SQL servers on which they are installed.
• Facilitate technical discussions between Softdocs Business Analysts and end-users.
• Take ownership of issues when reported or assigned, ensuring challenges are solved and steps taken (technical steps as well as communication with customers and internal resources) are thoroughly logged for future use.
• This includes the creation and maintenance of internal and customer-facing knowledge base articles. Be proactive in learning new features and other product platforms.

The Ideal Candidate:

• Exhibits strong problem-solving skills, with the ability to logically problem solve on the fly.
• Shows enthusiasm for and enjoys solving technical challenges.
• Is able to communicate clearly and has experience authoring functional documentation.
• Understands how to best respond to customer and internal challenges in a polite, straight-forward and informative manner.
• This includes the ability to show comprehension of the issue faced and define (and execute) a plan of action acceptable to all parties.
• Is able to listen and hear what the customer is not saying – while also hearing what they are saying.
• Has the ability to multi-task and handle multiple concurrent projects. Has the ability to learn new concepts and apply them quickly.
• Can determine if a problem is an application, operating system or hardware in nature.
• Has the ability to interpret logs in evaluating functional issues.
• Has the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Can maintain effectiveness in varying environments and with different tasks, responsibilities and people.
• Knows how to identify appropriate resources needed to complete a task. Participates actively in team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one’s behavior on others.
• Can establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

Required Education and Experience:

• Associates or Bachelors degree or equivalent combination of education and experience.
• A degree in technology, engineering or related field is preferred. Two or more years of related work experience.
• Thorough understanding and training in installing, managing, configuring and troubleshooting Microsoft Windows Server and SQL Server. Professional training in IT Systems and network administration.
• This can be from a degree, certificate or on-the-job experience.

Working Conditions:

• Duties are primarily performed in an office environment.
• Duties may require the employee to carry a cell phone outside of normal business hours.

Apply

Softdocs is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have authorization to work in the location the position is posted.

All of your information will be kept confidential according to EEO guidelines.