Within the first few months of implementing Softdocs’ Electronic Forms solution, Tyler saw substantial improvements. Application times have decreased and the use of daily resources, such as paper and toner, have been reduced. Tyler also saw a tremendous increase in productivity among its part-time verification specialists.
“We’ve noticed that the majority of applications are approved in the first round with little to no errors. Before Softdocs, the process of approving applications would take at least a few days and now, it’s complete in less than one.” Garrett said. “That’s huge for our office. Complaints from our verifiers are almost non-existent.”
Improving processes within Financial Aid is not only beneficial to Tyler’s staff, but to its students as well.
With Softdocs’ automated workflows, students are notified about the status of their aid package sooner
and the use of electronic forms allows them to update and enter information from their personal computers.
This remote feature has increased student responsiveness and is expected to decrease the number of individuals waiting in line at the Financial Aid office this fall.
Garrett has received positive feedback from many of the students she’s talked to about the new process. “I sat with a student filling out an e-form in our office yesterday and he buzzed through the application,” she said. “Completing his application was much easier than he anticipated.”
The seamless integration of Softdocs into the Financial Aid office has made Tyler more efficient in all areas of the department’s daily processes. “It’s been a positive experience all-around,” said Garrett. “Softdocs’ Electronic Forms solution has helped us tremendously.”
Darcelle Cowles, Tyler’s Application Support Analyst, has worked alongside the Softdocs professional services team throughout the implementation and development of Tyler’s customer e-forms.
“We customized a lot of our forms and we wouldn’t have been able to do it without Softdocs’ training and continued help.”