Implementing the Solution
Within five months and without any additional staff, the Registrar’s office had converted all of its physical documents into Softdocs’ Enterprise Content Management solution. Now, each front office employee has access to a desktop scanner and new documents are scanned in almost immediately.
Prior to working with Softdocs, the Registrar’s office had to print 3000+ transcripts at the end of every semester and file them by hand. Now, Softdocs’ Print Customization and Delivery solution pulls the appropriate data, updates the transcript and files it in each student’s electronic folder.
Of course, Softdocs spent more time customizing the filing tree in the content management solution to meet Stevenson University’s specific needs, but it made for a much easier process when implementation was complete.
“Workflow has changed everything because we now have the information we need at our fingertips.”
When all departments went live with Softdocs, Stevenson University decided to keep physical documents for six months.
“Admissions only keeps the files for a day now—we trust the system to protect our documents,” said Bolt.
Overall, Stevenson University’s greatest challenge was managing their success. Their growth forced them to find a solution. By implementing Softdocs, they increased productivity by eliminating filing cabinets and the need to drive miles away to find documents. They also reduced costs by electronically filing documents instead of printing them. “There have been bumps along the road but that is to be expected with any software.”
“We have found the support staff at Softdocs to be good listeners and very helpful."