Business office embraces automation
Central Carolina decided to kick off their process automation efforts in the back office. Payroll, Purchasing, Accounts Payable and Human Resources led the way in the campus-wide adoption of eForms and automated document routing.
“We were really nervous at that point, because nobody likes change, and this was a pretty major culture shift, moving from paper to electronic,” said Christman. “We were bracing for harsh impact, just because of the size of the change. But it was almost all positive. People were very pleased, which is why we continue to have so many requests for more forms. So I was pleasantly surprised.”
One example of forms automation was the college’s local travel form for employees. Faculty and staff often need to move between the school’s three campuses. Gathering signatures on these forms required using interoffice mail, which often caused frustrating delays. With the Softdocs platform, as soon as the employee completes the online form and presses submit, it is available to their supervisor for signature.