Advancing Content Management
In the years since their introduction and adoption of Softdocs’ Doc e solutions, ACS has experienced tremendous growth, going from 800 employees to over 1,100. While the solutions readily scaled with the growth of the district, evolving data utilization needs and expectations of mobile-friendly form functionality limited the advancement of Auburn City School’s usage of content management, e-forms and workflow.
While at Bridge, Softdocs’ annual user conference, ACS learned of Softdocs’ next generation ECM platform, Etrieve, and recognized an opportunity to expand the benefits of ECM. A migration to Etrieve would allow the institution to improve upon what they were already doing and better adapt to changing needs. However, some remained slightly hesitant to leave a solution that was already functioning well.
“We knew we wanted to implement Etrieve, but some had cold feet. ‘We’ve got Doc e Scan and Doc e Fill working, why do we want to move now?’ But, we had a great relationship with Softdocs and liked what we saw with the Etrieve product. And to know it’s ok, that you’re going to move but you’ll be fine–that’s what helped us out a lot,” said Hollye Beck, benefits coordinator at ACS.
“With Etrieve, we knew that we could take another step forward and have more freedom to do things however we wanted to. And if we need to change a process, with Etrieve that would be easy to do.”
ACS also recognized the need for a mobile-first ECM platform that would extend convenient, secure data access to their employees across varying device types. And Etrieve’s structure would better position the institution to defend against the evolving cyber threat landscape and the growing number of accompanying threats to data security.