Customer Experience Veteran and Former Perceptive Software Exec with Track Record in Higher Education Joins Enterprise Content Management Leader to Foster Client Engagement
Adding to its already rich education market expertise, Softdocs, an education-focused enterprise content management, e-forms and workflow provider, announced today that Steve Johnston has joined the company as vice president of professional services. With more than 15 years of industry experience, Johnston has held senior client and professional services positions with a variety of technology application companies including higher education.
“We are thrilled to add Steve to the Softdocs leadership team as he has a passion for creating strong long-lasting relationships between customers and employees, and a record of achievement in delivering and leading exceptional professional service-focused teams,” said Mike Murphy, CEO, Softdocs. “Under Steve’s leadership and pedigreed experience, our delivery team will be working side-by-side with the entire Softdocs organization in order to achieve one main goal – customer success and optimal ROI.”
As vice president of professional services, Johnston will lead the professional services initiatives and direct all aspects of deployment, including implementation services, consulting, project management, and support.
For nearly a decade Johnston served as manager of professional services and consultant at Perceptive Software. Prior to joining Softdocs, Johnston was vice president of customer success for DSI and vice president of consulting for Netsmart Technologies. He also served as an analyst and consultant for Emporia State University.