This past August we welcomed Steve Johnston to the Softdocs team! Steve is the new VP of Professional Services, and we are thrilled to have his knowledge and expertise on board with us. Steve brings a ton of professional services and business consulting experience from other vertical software solutions. Tune in below to get to know him through this week’s employee spotlight!
What is your main role as VP of Professional Services?
My main role is leading all things customer-facing, with the exception of direct sales. The team’s goal is not to have separate approaches within the company, but to have every employee working together to take care of our customers and help them achieve their goals.
I will work side by side with our employees and customers day in and day out, ensuring that they are satisfied and excited to work with and for Softdocs. We’ll be working to grow a team that loves what they do, is consultative, and equipped with the means necessary to provide nothing but the best service to the institutions and schools we work with.
Can you give us some insight into your professional background?
Right out of college, I worked for a higher education institution on the technology side, designing and developing the university’s finance and budgeting system. After that, I moved into the professional services side of the software industry. I spent 9 years with Perceptive Software, doing a variety of implementations within the higher education, financial services and healthcare industries. For the last 10 years, I’ve been leading and growing professional services organizations.
Any hobbies, interests or fun facts you’d like to share?
My younger brother is in the secret service and my older brother in the special forces! I’m very proud of both of their choices to serve.
Something I don’t share a lot is that I am a formal martial artist and instructor. I am a 3rd degree black belt in Taekwondo and a 1st degree in Hapkido.
I’m a major tech nerd. I’m always looking to get the newest gadget, start a new project or write code on the side.
What are you looking forward to accomplishing with Softdocs?
First of all, it’s really rare to find a company like Softdocs. Our owners really care about our employees, and when the employees are happy, the customers are happy. As we grow, it is difficult to sustain that people-centric culture when the growth happens quickly, but I think we can achieve the growth and customer satisfaction goals we have set while maintaining and even improving our team-based culture.
Please join us in welcoming Steve to the Softdocs team!