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Doc e Serve – For More Than Just Printing

Hannah Goodwin

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For almost 20 years, Softdocs has been developing enterprise content management solutions. One of those first software applications was a Print Customization & Delivery tool, Doc e Serve. While the solution itself has evolved over the years, the value that it provides institutions remains quite impressive.

Although much of the hype these days is around our Etrieve platform, we still continue to be committed to this solution and have numerous schools implementing Serve. We’ve received a number of questions recently about the product and what it is capable of, so we thought we’d take the time to provide you a quick look at its functionality and value.

Whenever a document or report such as a transcript, check, grade report, financial aid award letter, payroll stub, tax form, class roster, tuition statement, etc. is generated by Colleague, Banner or other ERP/SIS solution, Doc e Serve picks it up, turns it into an image and drives it into the student, vendor or employee electronic folder in Etrieve Content.

The value to the customer and advantage Softdocs offers is:

  • ANY content generated by the core ERP/SIS can be automatically captured, imaged, indexed and filed in the appropriate student, vendor or employee folder in Etrieve Content
  • Users don’t have to manually import or physically scan content generated from the core ERP/SIS itself
  • Users don’t have to manually index and file content generated from the core ERP/SIS itself

To put some practical examples around this:

  • Assume your institution is generating 1,000 transcripts
    • If you had to manually scan, you would, on average, spend 30 seconds per document scanning and indexing.
      • 30 seconds x 1000 transcripts = 30,000 seconds = 500 minutes = 8.3 hours
    • With Doc e Serve involved, you spend NO time.
      • We just saved you 8.3 hours
  • Assume your institution is generating 100 AP checks daily
    • If you had to manually scan, you would, on average, spend 30 seconds per document scanning and indexing.
      • 30 seconds x 100 checks daily = 3,000 seconds = 50 minutes per day or 250 minutes in a week (4.1 hours!)
    • With Doc e Serve involved, you spend NO time.
      • We just saved you 4.1 hours per week

Have questions about Doc e Serve and what it can do for your institution? Let us know!