Disaster Recovery: Restoring Your Doc e Serve Application

Andrew Daniel

Andrew Daniel

Our Doc e Serve Supervisor Kipp continues our disaster recovery series this week with tips and information on restoring Doc e Serve.

Like Doc e Scan, Doc e Serve needs two components for backup:  the file archive and system databases.  The file archive can be broken down into 3 sub categories: completed, pending and passthrough.  The completed files are the most important for a successful Doc e Serve backup.

Completed files are those that have been processed and delivered (by print, fax, email, etc.) through Doc e Serve and are used for reprints.  This category archives both the Job’s original data file and processed file.  Roughly 95% of our clients have a completed folder created for each Job type within Doc e Serve, which can be set to archive these files for anywhere from 0 days to forever.  However, some of our older Doc e Serve systems will only be able to save for up to 999 days.  To keep from losing any important files, the completed folders should be backed up at a minimum of every 2-3 months for recovery purposes.  Once Doc e Serve has purged the expired files, they will not be available for reprint without the original data file.

To find the completed folders, log into Doc e Serve, select a Job and click on either of the Completed Input or Completed Output buttons.  When selected, the top left screen will display a tree showing the location of the folder for the selected Job.  You can select different Jobs to find each of their completed Job folders.

The other items needed for Doc e Serve backup are the system databases.  The most important of these is named “Doc e Serve Info.mdb”, which houses all of the template information in one location. Other important databases include “Doc e Serve Log.mdb”, “Completed Jobs.mdb”, and “Job Template.mdb”.  All of these databases can be found in the “Doc e ServeSystem” folder.  Without one of these databases, Doc e Serve will not be able to run properly.

To guarantee that a database is not missed when backing up Doc e Serve, the entire system folder is recommended for backup.  By doing this, the backup will be able to restore the different graphics used on the templates. This process will also make a secondary backup of each Job template by backing up the DSI Files and Graphics folders.  The system folder should have a backup made at least once a month, though we recommend a full backup once a week in the case of a mid-month crash.

As long as the completed folders and the “Doc e ServeSystem” folder are covered in the backup process, Doc e Serve will have all of the necessary files to recover from a crash.

For more information, please contact Softdocs support.