Customer Stories

Customer Stories

At Softdocs, our mission is to provide leading-edge, technology solutions to help our clients work more efficiently and focus on supporting students. Across Softdocs, our team works every day to provide our clients with the best.

Auburn City Schools

Location: Auburn, AL

Number of Students: 8,800

Auburn City Schools migrated to Etrieve, embracing next-generation content management, e-forms and workflow.

Carson-Newman University

Location: Jefferson City, TN

Number of Students: 2,500

Carson-Newman University is a Christian liberal arts university that was founded in 1851. Currently offering a wide range of undergraduate and graduate programs, C-N has around 2,500 students enrolled from throughout the United States and around the world.

Central Carolina Community College

Location: Sanford, NC

Number of Students: 6,412

Central Carolina Community College was officially weighed down with paper. The boxes of documentation, file cabinets and offices dedicated to holding all of it became too much. As the college grew, finding a single document in the masses was next to impossible. The school was investigating a couple problem areas...

Central Carolina Community College: Snapshot

Location: Sanford, NC

Number of Students: 5,100

The timing of Central Carolina Community College's Etrieve migration proved impeccable, as their need for automated processes became absolutely vital with higher education’s need to shift to remote learning and a mobile workforce during the pandemic.

Colorado Mesa University: Snapshot

Location: Grand Junction, CO

Number of Students: 9,600

Colorado Mesa University uses "Funky Techs" or functional technicians to propel their progress in using Etrieve Forms and workflows in conjunction with BDM.

Columbia International University: Snapshot

Location: Columbia, SC

Number of Students: 1,500

Columbia International University was struggling to keep pace with student and faculty needs, due to dependence on paper-based forms and processes. Since moving to Etrieve they have already greatly improved the speed of processes with the Registrar and Admissions offices and are looking to expand their efforts.

Davidson County Community College

Location: Thomasville, NC

Number of Students: 3,500

Learn about Davidson County Community College's ECM journey from initial implementation to Etrieve migration, while reviewing the various departments and processes where ECM is improving the experience of staff and students.

Dawson County Schools

Location: Dawsonville, GA

Number of Students: 1,100

Frustrated with drawn-out and outdated payroll processes, Jamie Ulrich, Dawson County School’s Director of Financial Services, began searching for a way to become more efficient. After an initial demonstration of the Softdocs Workflow Suite, Ulrich quickly realized that Softdocs could not only improve their...

Elon University

Location: Elon, NC

Number of Students: 6,800

After finding out their previous content management system was being sunsetted, Elon University began searching for an ECM replacement. The nine departments which leveraged the previous solution offered requirements, as decision makers chose to also expand use of electronic workflows, among other things. Ultimately...

Enterprise City Schools

Location: Enterprise, AL

Number of Students: 7,000

Enterprise City Schools is saving more than just paper with Softdocs–they are saving their Finance department valuable time, money and resources.

Fayetteville Technical Community College

Location: Fayetteville, NC

Number of Students: 11,000

Fayetteville Technical Community College chose to migrate to Etrieve and integrate ECM with Ellucian Colleague, their ERP. This integration allowed FTCC to enhance the functionality provided by Colleague and improve the speed of student service institution-wide.

Fresno Pacific University

Location: Fresno, CA

Number of Students: 3,314

Recognizing that processes surrounding late registration were causing frustrations for students and faculty, Fresno Pacific University leveraged Etrieve by Softdocs to create a simplified, streamlined experience. This brief video presents how FPU incorporated payment processing into the registration workflow within...

Glen Oaks Community College

Location: Centreville, Michigan

Number of Students: Approximately 1,200

Areas Leveraging Etrieve Include: Academics, Admissions, Advising, Allied Health, Business Office, Curriculum Committee, Dual Enrollment, Early Middle College, Financial Aid, Housing, Human Resources, IT, Nursing, Registration, Student Services, and TRIO

Habersham County, GA

Location: Habersham County, GA

Habersham County Schools has come a long way from its previous system of Microsoft Excel sheets and handwritten purchase requisitions. With Softdocs’ Electronic Content Management solution, their finance department now saves itself a lot of time and mistakes.

Harrison County Board of Education

Location: Clarksburg, WV

Number of Students: 11,000+

Harrison County Board of Education migrated from Softdocs’ legacy ECM products, Doc e Fill and Doc e Scan, as well as assorted third-party solutions to Etrieve by Softdocs.

Kenyon College

Location: Gambier, Ohio

Number of Students: 1,730

Kenyon College is a residential, private liberal-arts college - nationally top ranked according to U.S. News. Central to the Kenyon experience is a 10 to 1 student- faculty ratio and a common class size of 15 students. In addition to the 33 majors and 13 concentrations that are offered, Kenyon College also provides...

Lancaster County School District

Location: Lancaster, SC

Number of Students: Over 14,000

Seeking to build upon their utilization of Enterprise Content Management (ECM), Lancaster County School District turned to the cloud and Etrieve by Softdocs.

Lancaster County School District: Snapshot

Location: Lancaster, SC

Number of Students: Over 14,000

A Softdocs customer since 2011, Lancaster County School District migrated their deployment of Enterprise Content Management (ECM) to the cloud, with Etrieve by Softdocs, in 2020. Two immediate needs addressed were the expansion of their Request for Purchase Orders (RPOs) to include capital funds, special revenue...

Lane Community College: Snapshot

Location: Lane County, OR

Number of Students: 12,000

Having only been live on Etrieve for a short time, Lane has already realized a tremendous impact enterprise-wide.

Medical University of South Carolina: Snapshot

Location: Charleston, SC

Number of Students: 3,100

In late 2017, the Medical University of South Carolina (MUSC) chose to replace their previous content management solution with Etrieve Content for all enrollment management and student records documents, including those for admissions and financial aid. Following their successful initial migration, MUSC turned to...

Metropolitan Community College: Snapshot

Location: Omaha, NE

Number of Students: 14,000

From ECM migration to the cloud, Metropolitan Community College is powering through to paperless.

Metropolitan Community College

Location: Omaha, NE

Number of Students: 15,000

Metropolitan Community College’s Decision to Migrate from Legacy ECM System to Etrieve™ in the Cloud Positioned Key Areas with Increased Agility and Business Continuity.

Middlesex Community College: Snapshot

Location: Bedford and Lowell, MA

Number of Students: 8,200

Middlesex Community College's phased approach incorporating Etrieve by Softdocs resulted in a smooth roll-out across campuses.

Moberly Area Community College: Snapshot

Location: Moberly, MO

Number of Students: 5,000

With an eye towards a more modern, mobile and campus-wide deployment, Moberly Area Community College entered an RFP process to replace the outdated, JAVA-based Nolij - eventually selecting Softdocs' Etrieve.

Monmouth University

Location: West Long Branch, NJ

Number of Students: 6,750

With Softdocs, Monmouth was able to process twice as many transcripts in a semester without added staff or increased costs.

North Idaho College

Location: Coeur d'Alene, ID

Number of Students: 5390

North Idaho College, located in Coeur d’Alene, is a community college serving five counties throughout the Idaho panhandle. Offering both credit and non-credit programs, NIC serves students interested in obtaining certificates and degrees in a range of academic transfer and career and technical education programs...

Northeast Iowa Community College

Location: Calmar, IA

Number of Students: 7,174

Northeast Iowa Community College was very overdue for a technology update. After being awarded a Title III grant, NICC had the funds it needed to begin the search for a content management solution. Once they had explored what else was available in the space, it became clear that Softdocs provided what NICC needed...

Olivet Nazarene University

Location: Bourbonnais, IL

Number of Students: 3,000

Olivet Nazarene was outgrowing itself. What they needed for office space was occupied by documents, and once the School of Graduate and Continuing Studies was in the process of being established, the amount of paper only continued to grow.

Pepperdine University

Location: Malibu, CA

Number of Students: 7,710

In 2017, Pepperdine University chose to migrate to Etrieve by Softdocs. Discover their ECM transformation with this video interview, as a Senior Project Manager for IT Client Services discusses the University's experience selecting, implementing and utilizing Etrieve.

Pepperdine University: Snapshot

Location: Malibu, CA

Number of Students: 7,700

For their employee onboarding, Pepperdine went from 28 forms on seven different platforms to eight forms all available in one central location, Etrieve.

Polk State College

Location: Winter Haven, FL

Number of Students: 13,000

A state college offering Associate’s and Bachelor’s degrees, Polk State College serves around 13,000 students every semester. Established in 1964, Polk State College offers a range of programs, degrees and certificates

Pratt Community College: Snapshot

Location: Pratt, KS

Number of Students: 1,100

Pratt Community College leveraged Etrieve by Softdocs for COVID-19 Response.

Rabun County, GA

Location: Clayton, GA

Rabun County cut the clutter once and for all with Softdocs–even paper employee files are now a thing of the past for the county.

Reed College

Location: Portland, OR

Number of Students: 1,500

Reed College is a 4-year, independent liberal arts and sciences college located in southeast Portland, Oregon. Providing over 40 majors and programs to students seeking a bachelor of arts degree, Reed also offers a graduate program for students interested in obtaining a master of arts degree in liberal studies.

Rhode Island School of Design: Snapshot

Location: Providence, RI

Number of Students: 2,500

What started as a project to create a faster, more streamlined Registrar process, RISD’s use of Etrieve has grown to include over 30 Registrar and 30 Financial Aid electronic forms and document types, as well as many associated basic and sophisticated automated workflows.

Rockingham Community College: From Client to Partner

Softdocs’ status as a long-standing Ellucian partner and unique focus on serving the education space resonated with decision makers at Rockingham Community College, leading the College to quickly view Softdocs as more than an EdTech vendor, but a technology partner with a genuine interest in the continued success...

Rockingham Community College: Snapshot

Location: Wentworth, NC

Number of Students: 1,940

A long-time Softdocs’ customer, Rockingham Community College migrated to the Etrieve full platform in late 2017. In early 2020, they entered into a Managed Services (MS) agreement, enabling Rockingham to greatly expand their utilization of e-forms across campus.

Saint Michael's College

Location: Colchestester, VT

Number of Students: Approximately 2,100

Like many other educational institutions, Saint Michael’s College turned to Enterprise Content Management (ECM, i.e. electronic forms, workflow automation, and digital document management) as a central component for offering seamless services during the global pandemic. Electronic forms, within Etrieve, were...

Saint Michael’s College: Snapshot

Location: Colchester, VT

Number of Students: 2,100

For over a decade, Saint Michael’s had been using ImageNow as their content repository software within the Registrar, Student Financial Aid and Admission offices. However, after struggling through declining customer support and multiple company purchases which had lead them to doubt the future viability of the...

Salve Regina University: Snapshot

Location: Newport, RI

Number of Students: 2,700

A move from ImageNow to Etrieve proved successful for Salve Regina University.

Sampson Community College

Location: Clinton, NC

Number of Students: 1,500

Before choosing to implement Etrieve, Sampson Community College needed a way to improve the searchability of paper files which spanned decades. Etrieve was first introduced in student services, before being rolled out to additional departments.

Santa Barbara City College: Snapshot

Location: Santa Barbara, CA

Number of Students: approximately 14,000

In the summer of 2021, the SBCC Board of Trustees passed a COVID-19 vaccine requirement for all students, faculty, and staff. With a deadline of Oct. 1 and a $100 incentive, the program proved to be very well received, with thousands of students and staff participating. But what was needed prior to execution, was a...

Shenandoah University

Location: Winchester, VA

Number of Students: 4,000

Shenandoah University completed their phased implementation of Softdocs' all-in-one ECM platform, Etrieve, by replacing their ImageNow content system with Etrieve Content in 2018.

Surry Community College

Location: Dobson, NC

Number of Students: 3236

Founded in 1964, Surry Community College is a two-year college located in Dobson, North Carolina. While Surry’s main campus is in Dobson, Surry also operates 4 centers throughout the area that offer both curriculum and continuing education classes. Average enrollment at Surry is around 3,000 students.

Tift County Schools

Location: Tifton, GA

Number of Students: 8,000

Tift County Schools is a district comprised of 13 schools, serving approximately 8,000 students. The district prioritizes technology as a key consideration, with a mindset of deploying technology that best serves every student, teacher and administrators and a 1:1 Chromebook initiative for students.

Viterbo University: Snapshot

Location: La Crosse, WI

Number of Students: 2,521

Viterbo University moved from Perceptive Content (formerly ImageNow) to Softdocs' Etrieve for their document management system. From there, they expanded to use Etrieve Content, Forms and Flow across their campus.

William Jewell College

Location: Liberty, MO

Number of Students: 808

William Jewell College received the Softdocs Customer Innovation Award in 2017, after utilizing Etrieve’s prepopulating e-forms and rules-based workflows to automate their Add/Drop process. Today, the institution continues to discover new ways to leverage Etrieve in improving the student experience.

Yosemite Community College District: Snapshot

Location: Modesto, CA

Number of Students: 14,000

Yosemite Community College District accelerated its business office operational transformation with Etrieve by Softdocs.