If we haven't met yet, I'm Steve Johnston, the VP of Professional Services at Softdocs. I joined the team in August 2017 and have enjoyed getting to work alongside our employees to take care of our employees.
It’s hard to believe how quickly 2018 is flying by. Softdocs has had quite a full year so far. Between numerous tradeshows all across the country, webinars hosted by our subject matter experts and a fantastic bunch of discoveries and implementations, we’ve been busy – and we wouldn’t have it any other way.
As we continue to experience record-setting years, with each being stronger than the last, it is more important to us than ever to place priority on finding ways to better serve you, our customers. One of the best ways we’ve found to do that is looking at the overall customer lifecycle: from the prospect stage to the sales process to implementation, support and beyond, and seeing the process from a big picture perspective.
After evaluating our overall relationship with customers, some main areas we found that had opportunity for improvements were customer-to-customer interaction and feedback. Softdocs’ customers are filled with valuable experience and advice for best using our software and solutions, and have so much to offer other institutions to help them reap the full benefits of the investment they’ve made in Softdocs.
As our first action step in enhancing the overall customer experience, Softdocs is pleased to announce the launch of the Softdocs Community at community.softdocs.com, a central place for all Softdocs customers and employees to share learnings, download documentation provide feedback and more. Our hope is that this portal provides an opportunity to interact with the customer base, and discover new and innovative ways to improve your current or future implementations.
Coming this summer, we will expand the community to integrate full support into the portal. This will be a single place for all things Softdocs. This rollout will include enhanced support options, complete with improved ticket visibility and follow up, along with real-time chat features.
We are excited to take this next step forward with our customers by tying our community closer together than ever. Feel free to contact firstname.lastname@example.org with any questions or to learn how to register.