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New Customer Spotlight | Lee County School System

Jordan Harbor

Jordan Harbor
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For this week’s new customer spotlight, I am excited to introduce Lee County School System and officially welcome them to the Softdocs community! While LCSS is currently mid-implementation, I couldn’t wait to hop on the phone and discuss their expectations for and motivations behind their impending utilization of our Etrieve...

SEDUG is almost here!

Andrew Daniel

Andrew Daniel

Here at Softdocs we always know fall is here when the leaves begin to turn, the weather grows colder and we anxiously begin our preparations for the Southeast Regional Datatel User’s Group (SEDUG).  The largest of the twelve user groups, SEDUG’s Myrtle Beach, S.C. location is close to home and full of friends. In...

Going “Best of Breed” with Softdocs

Andrew Daniel

Andrew Daniel

This week, sales guru Andrew Daniel takes us through finding a software solution, and how it benefits you to find one that’s the best of its breed.

Softdocs Professional Tax Form Processing Services

Andrew Daniel

Andrew Daniel

As the year begins to draw to a close, many institutions are beginning to think about how they’re going to process their W-2, 1098-T, and 1099 tax forms this year. Let Softdocs handle it for you!

Softdocs offers professional tax form processing services every year. All you have to do is send us your data, and we...

Softdocs on the Road!

Andrew Daniel

Andrew Daniel

Every year, Softdocs associates travel to dozens of tradeshows, meeting face-to-face with customers and prospects interested in enterprise content management solutions. We always enjoy these trips and have a blast getting to share our solutions with institutions around the country.

For example, we attended the...

Unique Customer Processes: Columbia County Board of Education

Andrew Daniel

Andrew Daniel

Softdocs is constantly going above and beyond our customers’ expectations by creating new solutions to make their unique processes simpler. And though these solutions begin as client-tailored add-ons to our products, once created they become available to all our clients. Our development manager Carvel sheds the...

Disaster Recovery: Restoring Your Serve Application

Andrew Daniel

Andrew Daniel

Our Serve Supervisor Kipp continues our disaster recovery series this week with tips and information on restoring Serve.

Serve needs two components for backup:  the file archive and system databases.  The file archive can be broken down into 3 sub categories: completed, pending and passthrough.  The completed...

Troubleshooting for Serve Printing

Andrew Daniel

Andrew Daniel

Are you having trouble printing your documents through Serve? Here are some quick troubleshooting tips from Rocky, our client services manager:

Check the printer.

Check the printer screen for any messages (ex. “Please insert MICR cartridge), check paper trays for stock or jams and ensure the printer is online and...

Service FAQ: Why use SQL Maintenance Plans?

Andrew Daniel

Andrew Daniel

Some of our weekly blog entries will answer some of the most common questions we get from our customers. This week, staffer Carl addresses a topic that helps users maximize the efficiency of their Doc e Scan installations: using a SQL maintenance plan. If you have a question you’d like answered, please ask away!

W...

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