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2019 Update - Softdocs Named on Eduventures’ Tech Landscape

Jordan Harbor

Jordan Harbor
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With August marking the impending end of summer and the beginning of a new academic year, it feels appropriate to reflect on the events of the past few months. For our team, this summer has proven to be both memorable and momentous – a period of remarkable growth and record...

Unique Customer Processes: Columbia County Board of Education

Andrew Daniel

Andrew Daniel

Softdocs is constantly going above and beyond our customers’ expectations by creating new solutions to make their unique processes simpler. And though these solutions begin as client-tailored add-ons to our products, once created they become available to all our clients. Our development manager Carvel sheds the...

Disaster Recovery: Restoring Your Serve Application

Andrew Daniel

Andrew Daniel

Our Serve Supervisor Kipp continues our disaster recovery series this week with tips and information on restoring Serve.

Serve needs two components for backup:  the file archive and system databases.  The file archive can be broken down into 3 sub categories: completed, pending and passthrough.  The completed...

Troubleshooting for Serve Printing

Andrew Daniel

Andrew Daniel

Are you having trouble printing your documents through Serve? Here are some quick troubleshooting tips from Rocky, our client services manager:

Check the printer.

Check the printer screen for any messages (ex. “Please insert MICR cartridge), check paper trays for stock or jams and ensure the printer is online and...

Service FAQ: Why use SQL Maintenance Plans?

Andrew Daniel

Andrew Daniel

Some of our weekly blog entries will answer some of the most common questions we get from our customers. This week, staffer Carl addresses a topic that helps users maximize the efficiency of their Doc e Scan installations: using a SQL maintenance plan. If you have a question you’d like answered, please ask away!

W...

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