Political processes and promises can create pressure for long term municipality employees, thus exceptional customer service to all citizens is important. And in changing times, much of the new tax base is young citizens who expect e-services.

To ensure exceptional customer service, municipalities are looking to browser based solutions to increase customer service, accuracy and the velocity of decision making. Aside from providing exceptional customer service, many municipalities are outgrowing their limited office space and are seeking alternatives to paper based file cabinets, like imaging and archival systems. Access to tax bills, utility statements, late and cut-off notices are all a part of the total customer service process. Improved clarity of information is also needed to ensure timely response from citizens.

Softdocs, formerly AIG Technology, recognized these needs and developed workflow and workforce automation to ensure success of these new initiatives.

Click here to review Softdocs’ products and services to the municipality marketplace.