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No cookie-cutter solutions here
Creativity in workflow and workforce automation is unique in that each installation of a new customer is different. As an example, right to work organizations have different reporting requirements than union–based organizations. Workflow, approval and denial processes are different. Each customer is unique. No cookie cutter solution can be successfully installed.

Professional Services
Softdocs service associates are the best in the industry. Our customer service representatives understand that our customers contact us during mission critical events. We care and we perform. We do not teach customer care, it is instilled at the top of our organization .  All Softdocs associates embrace this service attitude.

In turn, Softdocs customers reward us with reference letters and e-mails.  We also receive referrals to other businesses that may require our products and services.

Installation and Implementation
Softdocs administers a unique approach to installation and implementation of products. Softdocs first consults with customers to pre-determine system set-up and data output. Communications with the customer is very important to ensure a smooth installation. One area of product set-up is form design. The creativity of form design and the interaction of sign-off on these designs keep customers involved throughout the installation process. Once the proofs are approved, data test runs are made to insure a trouble-free installation. Softdocs installs products during events such as account payable and payroll check runs. We train customers and tweak the installed software on-site so that all customers are trained and informed on software and hardware usage in a “live” environment.

First Call Resolution
Softdocs customer support mission is “First Call Resolution” on any software question. We understand our customers’ needs regarding output. Most of our customer’s documents are associated to mission critical operations. Softdocs provides software support via Remote Desktop. We maintain normal business hour support and also provide assistance on a 24 hour basis as requested by our customers. See Products and Services for additional information.

Service Commitment
Softdocs continues to expand its document management product and service offerings. We are committed to being your source for total document management and automated business processes for years to come.  We are sincerely grateful to all of our partnering customers and those on the horizon, for allowing us to be your total document solution provider.