This week, Doc e Serve technician Ben tackles a few commonly asked questions regarding eDelivery issues.
eDelivery is a faxing and emailing program. It takes the text, PDF, and TIFF files from Doc e Serve and delivers them to their destinations. The program confirms delivery or non-delivery of these documents by e-mail or through the eDelivery client software. Users of the software can then attempt to resend the email or fax or send it to a different recipient. eDelivery also generates detailed or simple reports for department traffic through the program. Let’s take a look at the more common issues regarding eDelivery and the proposed solutions.
I receive the message “Error 10057 connecting to server: A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied,” when trying to start the eDelivery client.
This is a very common error within eDelivery that is easily solved. This error usually indicates that the eDelivery service is not operating. The service can be started by going to Control panel-> Administrative Tools-> Services. Once you locate the eDelivery service under the listing, the service state will be on the left side of the screen where you can click on the “Start Service” command. If the “Start service” state command does not allow you to start the service, restart your server, and the service should start automatically.
The emails sent through eDelivery cannot be delivered.
If an email sent to the client’s mail server cannot be delivered, the email server will respond by sending a non-delivery report back to the client’s computer. This non-delivery report will generally contain a reason for the failure.
Sources of failure can include:
- A bad or unresolved email address
- Cannot relay an email outside of the client’s domain
- Recipient mail server is down
Faxes sent from eDelivery cannot be delivered.
eDelivery uses MS Fax service to transmit the faxes. eDelivery communicates to the Fax service phone number and cover page information. The Fax service then uses its device driver to send the fax to the modem card and out over the phone line. Check the eDelivery client to make sure you can see the fax document in the appropriate tab view, and that it is time for the fax to be sent. Check the device status on the Queued Faxes tab. Many times the status will give you a hint of where to look for trouble. Check that the MS Fax service is running. Go to Computer Management, then Services and look for the “Fax” service. Start it if it is stopped. If it will not start check its dependencies to make sure they are working, if they are go ahead and reboot the server.
Got an issue not listed here, or just need more information? Contact Softdocs support.
