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Archive for the ‘Doc e Scan’ Category

Do More in 2012: Performance Evaluations

Tuesday, May 8th, 2012

If you’re in education, this time of year can bring budget meetings, new hires and vacation, but before you can enjoy the Caribbean Sea, many of you must tackle the sea of papers that come with completing end-of-the-year performance evaluations.

For most institutions, this process can be a headache.

Luckily, Softdocs’ Doc e Fill and Doc e Scan work together to ease the burden of these evaluations, by automating workflow and eliminating paper.

Doc e Fill allows you to complete electronic forms—including Performance Evaluations—on the Web and easily re-route them to others for review. That data can then be imported or exported into your ERP system and documents can be automatically archived into Doc e Scan for indexing and document tracking after final approval.

With these solutions, there is:

• No more mass printing. By having electronic versions of documents, administration can easily send forms to multiple employees at once.

• No more excessive reprints. Instead of reprinting an evaluation because of errors or mistakes, the e-form can electronically be re-routed back to the individual who sent it, before approval.

• No more hard-to-decipher handwriting. With everything being electronic, there is no more misinterpretation. Simply go into Doc e Fill through your Web browser, select the form you need, fill in the necessary information, add any notes or comments, assign it to the right person and POOF—Doc e Fill sends the evaluation form where it should go and archives it in Doc e Scan all at the same time!

• No more waiting. With Doc e Fill’s ability to notify users of pending actions via email, no one has to wait for things to be delivered by hand before being able to complete them. With one touch you can instantly send a document to anyone with view capabilities for instant approval or disapproval. If it’s not approved, you’ll receive a notification of changes that need to be made. Once things are corrected, Doc e Fill will simply re-route the document back into workflow, according to the approval process.

• No more vanishing paperwork. With Doc e Scan’s integration into Doc e Fill, a copy of the entire evaluation document is automatically imaged, indexed and filed away, with all the notes and comments that have been made throughout the approval process—from employee to supervisor.

Let’s take a look as we compare Paper vs. Paperless Performance Evaluations —

Paper Performance Evaluations

1. Supervisor prints the evaluation form, fills it out and adds notes
2. Supervisor makes a copy
3. Supervisor and employee review evaluation copy
(If there are no problems or changes needed, move to step 4, or repeat steps 1 and 2.)
4. Employee approves and signs off on evaluation copy (hopefully with a smile)
5. Employee makes a copy
6. Employee submits original copy back to supervisor
7. Supervisor makes another copy, which goes to Personnel
8. Personnel receives, reviews and stamps it for approval
(If there’s a problem, refer back to step 3 and repeat.)
9. Personnel makes a copy for Supervisor
10. Each person involved files their copy in a folder—on their desk, in a cabinet—wherever they have room!

This process alone could take weeks to complete, not including any problems that may arise! All of that copying, signing and submitting, only to re-copy, re-sign and re-submit over and over is such a hassle! Not to mention the paper you’re wasting with having multiple copies.

PaperLESS Performance Evaluations with Softdocs

1. Supervisor logs into Doc e Fill and completes evaluation e-form from computer
2. A copy of the completed evaluation is automatically routed to the employee for review
(If there’s a problem, the employee rejects it and the evaluation is sent back, electronically, to the supervisor with any comments or questions, along with an email notification asking them to review. Repeat step 2.)
3. Employee approves and e-form is automatically sent to Personnel for review/approval
4. Personnel reviews and approves
(If there’s a problem, form is sent back, electronically, to both parties with an email notification. Repeat step 2.)
5. Evaluation is automatically imaged, indexed and filed away into employee’s electronic folder within Doc e Scan with a clear audit trail and review path.

Do More in 2012!
Contact us for more information on paperless Performance Evaluations.

Unique Ways to Use Forms Recognition

Tuesday, April 10th, 2012

It’s called Forms Recognition and it’s one of our “secret weapons” that functions as a powerful add-on to Doc e Scan.

Remember, Doc e Scan automates your document-centered work processes and archival needs through a single, seamlessly efficient program via a local network or the Web. It establishes queues for documents needing approval and helps to eliminate the manual indexing of documents.

Forms Recognition is one of several tools that files and indexes similar documents for you! Instead of manually typing the same document for ten students then indexing each document and filing it away, Forms Recognition pulls key data from predetermined areas of a document (maybe the form number, invoice number, student/vendor ID number, and academic or budget year) to identify where it should be electronically filed. All it takes from you is identifying your indices and formatting your documents alike.

Scanned documents, captured images and data from your ERP solution can all be indexed using Forms Recognition, maximizing index accuracy and saving countless hours for your institution.

Sounds great, right? But, the best part about Forms Recognition is that it can be used in a number of ways to help file and index various document types —

• Multiple Letter Filing – helps to identify the differences in various types of communication forms that an institution may send out to students, with proper tagging at either the top, bottom, or blended into the document.

• Process-PDF Filing – helps to pull the Colleague ID from a document or document type that has been exported from an ERP system—based on a defined format to a network folder as a PDF—and is then imported and filed through Doc e Scan to the appropriate location.

• Invoice Filing – extracts the invoice number and vendor information for automatic filing in the vendor’s electronic “pending invoices” folder

• Transcript Filing – extracts key student information for the transcript review and filing process

So, are you using Forms Recognition to minimize the physical indexing of scanned documents? You can spend two hours typing, indexing, and filing for the same document type, or … you can spend your time getting rid of the 20 emails that have just flooded your inbox while reading this—the choice is yours!

It is now more important than ever to leverage all of the functionality you can from your Softdocs solutions. Let us help! We can review the existing use of our products and work to develop more efficient processes with the Forms Recognition add-on. Contact us for more information.

Customer Stories: K-12 and Higher Education

Tuesday, March 13th, 2012

Before Softdocs, many schools spent excessive amounts of time dealing with paper—forms for this, documents for that. So much time was spent physically handling moving documents, making copies and tracking a document’s history and location, that little time was left for other pressing tasks.

The following scenarios will take you behind-the-scenes with 4 institutions whose day-to-day tasks changed dramatically after using our paperless solutions.

THEN

Cabrillo College, Santa Cruz, CA
Over 15,000 students enrolled
Customer for 2 years
It wasn’t uncommon for the financial aid office at Cabrillo College to spend 5-6 hours a day managing incoming and outgoing mail. Since 10,000 students apply for aid each year, Cabrillo was always trying to keep up, but still falling behind.

Florence School District One, Florence, SC
Over 20 schools in the district
Customer for 12 years
The accounts payable department at Florence School District One was used to having a large backlog of paper, all overdue to be filed. On average, around 600 invoices were processed each week.

Stevenson University, Stevenson, MD
4,000 students enrolled
Customer for 6 years
Stevenson University ran out of physical storage space for their documents.

Originally, these issues were solved by adding another campus located seven miles away. But when the admissions department moved to the new campus, those same seven miles inhibited their productivity and dragged out approval processes even more.

Bulloch County Schools, Statesboro, GA
9,500 students enrolled
1,425 employees
Customer for 8 years
Bulloch County Schools needed a better way to manage important documents within their business processes—documents for applicants, new hires and employees.

Going through hundreds of applications “was such an intensive process that completely disrupted our daily tasks,” said Kevin Judy, Bulloch’s assistant superintendent for human resources.

NOW

Cabrillo College
Doc e Fill, Softdocs e-forms and workflow solution, digitizes every paper-based form that Cabrillo’s students need to fill out for financial aid.

“When you’re processing and reviewing hundreds of forms each day, it already takes awhile for a student to receive their aid…an incomplete form just delays that even more. But with Doc e Fill we can make it so a form cannot be submitted until the student has filled out all of the necessary fields,” said Lena Mason, Cabrillo’s financial aid technology specialist.

Florence School District One
“We’ve eliminated unnecessary phone calls, emails, paper going back and forth, AP deadlines…checks can be cut the same day now,” said Donna Bethea, Florence One’s director of data services.

Florence One now pays invoices faster and the schools maintain positive relationships with their vendors.

Stevenson University
“Workflow has changed everything because we now have the information we need at our fingertips,” Tracy Bolt said.

By adding Doc e Serve and Doc e Scan, Stevenson has increased productivity by eliminating filing cabinets and the need to drive miles away to find documents. They have also minimized spending by electronically filing documents instead of printing them.

Bulloch County Schools
Now, applicants can complete their forms and submit necessary documents online, and HR can use SoftApp’s reporting tools to review and compare multiple applicant portfolios at once. They are also working with the Softdocs professional services team to automatically file an applicant’s documents into a new employee folder within Doc e Scan once they are hired.

Which scenarios relate to you? We want it to be the latter, so contact us today for more information.

Read the full stories on how these institutions went paperless with Softdocs, including the triumphs and challenges:
Cabrillo College
Florence School District One
Stevenson University
Bulloch County Schools

Unique Customer Processes: Georgetown County Schools

Wednesday, August 11th, 2010

Softdocs is constantly going above and beyond our customers’ expectations by creating new solutions to make their unique processes simpler. And though these solutions begin as client-tailored add-ons to our products, once created they become available to all our clients. Our development manager Carvel sheds the light this week on a solution we created for Georgetown County Schools: a way to digitally request a lost AP or Payroll check through Doc e Fill, re-process it with Doc e Serve and archive the new check with Doc e Scan.

When a check is reported lost, a user will be able to open Doc e Fill and in the document library, select either A/P Manual Check Request or Payroll Manual Check Request from the list of forms. They will fill out the information on the form (New Check Number will not be available for them to enter), and send to the appropriate person for approval. When the request is reviewed and approved, the user selects Archive in the Destination drop down and clicks send.  Two things happen: First, the Check Request Fill form is set to go into Doc e Scan.  Second, the data from the form is loaded into a CSV file and placed in the Doc e Serve Monitor directory.

Doc e Serve will see the file in the monitor directory and process the manual check. One copy will print without signatures, in addition to a filled out file copy.  The image of the check will then go into Doc e Scan to be filed. The check request will file in AP with the new check number and for payroll it will file under the employee’s SSN as a new check.

Want to know more or want to implement this process in your institution? Contact a Softdocs representative.

Doc e Scan Manual Filing and Re-Filing

Wednesday, July 28th, 2010

Our technical writer Sarah explains this week how to get your documents into Doc e Scan when auto filing isn’t available.

In addition to auto-filing, Doc e Scan contains manual filing and re-filing capabilities for digitally archiving documents.  Manual filing is most commonly used for documents missing some key auto-filing information at the time of filing, or where auto-filing has been disabled in an area of the Doc e Scan filing structure.  A user might also file the document manually, then enter the needed information at a later date.  If auto-filing information—such as a student ID—is completed incorrectly for a filed document, the data can be re-entered and a user can re-file the document manually to the appropriate location.

To manually file a document, first navigate the Doc e Scan tree to the preferred folder.

1. Click on the Inbox button to open this room’s Inbox.
2. Navigate through the Inbox until the document you want to move is active in the central view pane of Doc e Scan.
3. Left-click and hold the button down on the document.
4. While holding the button down, drag the mouse pointer over the folder.
5. The mouse pointer will change to have a small square just below it to indicate that you are moving the document.
6. Once you are over the folder where you want the document to go, it will be highlighted in pink, and you may release the mouse button.
7. The document will be placed in the target folder and removed from the Inbox.

To move a document back to the Inbox from a folder:

1. Select the document.
2. Right-click on the document’s name in the navigation tree on the left.
3. A small context menu will appear.
4. Left-click on the “Send to Inbox” option. This will send the document back to the Inbox, but it will retain all the information that was entered into its data fields in the pane on the right of the screen.
NOTE: The options available on the context menu depend on the level of permissions granted to the logged-in user.

To clear the data fields so that the document may be re-filed:

1. Navigate to the document within the Inbox.
2. Click on the small “Del” button on the bottom right of the pane that the data fields appear in.
3. This will clear out the Index for this document.
4. Delete the data in those fields then click the “Update” button on the bottom right of the same pane.
5. Re-file the document by either auto-file or manual filing.

Want more info? Contact Softdocs.

Disaster Recovery: Restoring Your Doc e Scan Application

Wednesday, July 7th, 2010

Next in our disaster recovery series, support specialists Cory and Carl tell you what you’ll need to restore your Doc e Scan system.

At its simplest, Doc e Scan only requires two things for backup: the image warehouse and the databases.  The image warehouse is the store of all images catalogued or kept by Doc e Scan. This is usually on the server’s data drive and named for the Doc e Scan user institution.  A tape backup of this folder is all that is needed to backup the images.

The database backup is a little trickier. The databases hold all the filing information, search information, security and everything else that makes the image warehouse useful.  Without the database(s), you will only have a random assortment of images stored in a directory structure that is nearly impossible to navigate. If you are running Doc e Scan 3.0 or higher, there is only one database to backup, located on the SQL server. If you are running an earlier version, you will have multiple databases: Doc e Scan Master, Doc e Scan Log, and one database per room in (usually named by “Building-Room”).

It is recommended that you run SQL maintenance plans that will give you a backup (.bak) file of your SQL server through automation, and then use a tape backup to copy these to another machine.  There are also other 3rd party backup programs that will make a “correct” backup of SQL databases, but they do not always complete all the other maintenance items a SQL maintenance plan provides.

It is important to make sure these two backups are run simultaneously to eliminate any discrepancies between the image warehouse and the SQL databases. Otherwise a new image might be scanned into the image warehouse without any record of it in the database.  Backups should also be scheduled during times of least impact on users (usually nights or weekends). Both the image warehouse and the SQL database(s) are needed for Doc e Scan to function, so it is imperative that both are backed up regularly.

Want more information? Contact Softdocs support.

Service FAQ: Why use SQL Maintenance Plans?

Wednesday, June 16th, 2010

Some of our weekly blog entries will answer some of the most common questions we get from our customers. This week, staffer Carl addresses a topic that helps users maximize the efficiency of their Doc e Scan installations: using a SQL maintenance plan. If you have a question you’d like answered, please ask away or browse our website!

Why use SQL Maintenance Plans?

SQL maintenance plans are a sometimes underutilized part of the SQL package.  Many system administrators don’t realize the benefits of running SQL maintenance plans, and their database backups are done only through a third-party application.  This can cause headaches and problems down the road as database systems get slower and hard drive space slowly disappears.  A well-designed maintenance plan prevents both, as well as allowing users to restore a database to a specific time of day if needed.

The most important functionalities of a SQL maintenance plan are the full backup and transaction log backups.  All SQL databases consist of two files: an MDF file and an LDF file.  The MDF file is the actual database itself, holding all the data that your company has entered.  The LDF is a copy of every change to that database since the last full backup.  Many third-party backup programs do not do any form of LDF maintenance, but a SQL maintenance plan will clear out that LDF file whenever a full backup is made.  This means if you are not running a SQL maintenance plan, that LDF file will continue to grow…and grow….and grow.  I have received many phone calls asking about why this one file was eating up their entire hard drive.  This is probably the most important and most obvious reason for running a SQL maintenance plan.  Also, if you do this, it will create a database backup that is smaller than the actual database (it leaves out the blank space) that can be copied using a regular file copy.

Another benefit of a SQL maintenance plan is that if set up properly, you can restore a database to any specific moment in time.  This is done by doing a full backup on a regular basis, and a transaction log backup several times throughout the course of a day. An administrator can then restore the full backup, and use the transactional backups to go back to a specific moment.

Hard drive space can also be saved using the “shrink database” option.   When using SQL, records may be deleted from a database without releasing the storage space for reuse, leaving unusable blank space in your databases. “Shrink database” goes through and removes this space, releasing it back to the operating system.

Many system administrators will run a defragmenter on a hard drive to increase a computer’s performance.  SQL can do the same by running the “Reorganize Index Task” option.  This will go through and defrag the organizational tables within a database so that the information can be retrieved and referenced faster.  Without this, the index tables become cluttered and the system takes longer to run even simple queries.

The last benefit to mention about the SQL maintenance plans is the “Check Database Integrity” option, which will report any inconsistencies within the system so they can be fixed.

SQL maintenance plans are clearly beneficial for your system. They maintain the performance and health of databases as well as keeping hard drive space usage to a minimum. A system administrator may think they have everything covered by using a third party program to do their backups, but it does nothing for the overall health of the database system.

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